Nelisa Premerose Kasinganeti
Edmonton,AB
Summary
Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
3
3
years of professional experience
Work History
Housekeeping Room Attendant
Holiday Inn Conference Center
04.2024 - Current
- Operated wet vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Respite Care Provider
Brightstarrespite.ca
11.2023 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Coordinated services for children with special needs by collaborating closely with healthcare providers and school personnel.
- Conducted thorough assessments of family dynamics and needs, developing detailed case plans to address challenges effectively.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Adapted to changing client needs by adjusting care plans accordingly, maintaining flexibility and professionalism in response to unforeseen circumstances.
- Provided transportation assistance for clients to attend appointments, social outings, and other activities as needed.
- Coordinated with healthcare professionals to implement care plans that address clients' physical and emotional needs.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Advocated on behalf of special needs students to ensure appropriate accommodations were provided during standardized testing sessions.
- Served as a liaison between parents, teachers, administrators, and other support staff to ensure seamless service delivery for all special needs students.
Customer Service Representative
VFS Global Services
04.2022 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate visa information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
No Degree - WHIMIS (GHS)
EsafetyFirst
E LEARNING10-2024
No Degree - Construction Safety Training Systems
Alberta Construction Safety Association
Edmonton, AB08-2024
No Degree - First Aid Training
Brightsafe
Edmonton, AB01-2024
No Degree - Nursing Assistant
Strong Point Educational And Training Institute
United Arab Emirates01-2023
Bachelor of Arts - English and Communication
Midlands State University of Zimbabwe
Zimbabwe09-2019
Skills
- Inventory management
- Guest relations
- Laundry expertise
- Sanitization procedures
- Adaptability and flexibility
Timeline
Housekeeping Room Attendant
Holiday Inn Conference Center
04.2024 - Current
Respite Care Provider
Brightstarrespite.ca
11.2023 - Current
Customer Service Representative
VFS Global Services
04.2022 - 09.2023
No Degree - WHIMIS (GHS)
EsafetyFirst
No Degree - Construction Safety Training Systems
Alberta Construction Safety Association
No Degree - First Aid Training
Brightsafe
No Degree - Nursing Assistant
Strong Point Educational And Training Institute
Bachelor of Arts - English and Communication
Midlands State University of Zimbabwe
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