Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic

Nelida Ophélie Malou

prep cook
Toronto,ON

Summary

Proven culinary professional with extensive experience at Milou Restaurant, adept in food preparation and presentation, including advanced knife and frying techniques. Excelled in high-volume environments, enhancing customer satisfaction and reducing waste. Skilled in fostering teamwork and managing inventory, demonstrating exceptional multitasking and sanitation practices. Achieved significant improvements in service delivery and kitchen efficiency. Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard. Talented Cook with excellent experience in fast-paced kitchen environments. Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Prep/ Line Cook

Milou Restaurant
1375 Dundas St West, Toronto, ON, M6J 1Y3, CA
06.2022 - 07.2024
  • Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
  • Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
  • Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Bilingual Fundraisers

Public Outreach Fundraising
347 College St, Toronto, ON M5T 2E4
07.2023 - 06.2024
  • Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
  • Raised significant funds by developing and executing effective fundraising campaigns.
  • Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
  • Planned and implemented fundraising events.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Server

Queen of Persia
672 St Clair Ave W, Toronto, ON M6C 1B1
04.2022 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Call Center Representative

Way2call Communications
Dakar, Senegal
06.2020 - 07.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Bachelor of Science - Community Economic And Social Development

French University of Toronto
Lower Jarvis
04.2022 - 04.2026

Bachelor of Science - Experimental Sciences

Angela Davis
Dakar, Senegal
10.2018 - 07.2019

Skills

  • Food Preparation
  • Food presentation
  • Hot Food Preparation
  • Stir-Frying Techniques
  • Knife Skills
  • Cooking techniques
  • Frying techniques
  • Sanitation Practices
  • Stock Rotation
  • Meat Cutting
  • Allergen awareness
  • Vegetable Chopping
  • Ingredient Identification
  • Waste Reduction

Languages

French
Native or Bilingual
English
Professional Working

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Timeline

Bilingual Fundraisers

Public Outreach Fundraising
07.2023 - 06.2024

Prep/ Line Cook

Milou Restaurant
06.2022 - 07.2024

Server

Queen of Persia
04.2022 - 08.2022

Bachelor of Science - Community Economic And Social Development

French University of Toronto
04.2022 - 04.2026

Call Center Representative

Way2call Communications
06.2020 - 07.2021

Bachelor of Science - Experimental Sciences

Angela Davis
10.2018 - 07.2019
Nelida Ophélie Malouprep cook