Nelida Ophelie Malou
Toronto,Canada
Summary
Motivated and reliable individual with strong time management and communication skills, eager to grow in the food service industry. Quick learner, with a positive attitude, and a strong focus on customer satisfaction. Committed to providing friendly and efficient service in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Prep Line Cook
Milou restaurant
Toronto, ON
06.2022 - Current
- Prepared ingredients following Milou restaurant's recipes and standards.
- Assisted chefs by maintaining a clean and safe cooking environment.
- Collaborated with team members to streamline food prep processes effectively.
Customer Service Representative
Public Outreach Fundraising
Toronto, Ontario
07.2024 - 06.2025
- Resolved customer complaints by actively listening and offering effective solutions.
- Assisted customers with inquiries and provided detailed information about services.
- Handled high-volume calls while ensuring a positive customer experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Queen of Persia
Toronto, ON
06.2022 - 08.2022
- Provided excellent customer service in a fast-paced restaurant environment.
- Took accurate orders and communicated them to kitchen staff efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues promptly and professionally.
- Supported special events by setting up tables and preparing service areas accordingly.
Education
Bachelor - Economics and Social Innovation
University of French Ontario
Toronto, Ontario01.2026
Bachelor's degree - Management of agricultural and agri-food companies
El hadji Ibrahima Niasse University
Fatick, Senegal01.2021
Baccalaureate - experimental sciences
secondary school Angela Davis
Dakar, Senegal01.2019
Skills
- Liquor, wine, and food service
- Customer service
- Team collaboration
- Allergy awareness
- Check payment processing
- Guest seating
Certification
- smart serve
Languages
French
Professional
English
Limited
Timeline
Customer Service Representative
Public Outreach Fundraising
07.2024 - 06.2025
Server
Queen of Persia
06.2022 - 08.2022
Prep Line Cook
Milou restaurant
06.2022 - Current
Bachelor - Economics and Social Innovation
University of French Ontario
Bachelor's degree - Management of agricultural and agri-food companies
El hadji Ibrahima Niasse University
Baccalaureate - experimental sciences
secondary school Angela Davis
Similar Profiles
Nelida Ophélie MalouNelida Ophélie Malou
Prep/ Line Cook at Milou RestaurantPrep/ Line Cook at Milou Restaurant
Molly GriffithMolly Griffith
Floral Designer at Flora MiLouFloral Designer at Flora MiLou
Brigitte De ManBrigitte De Man
Beverage Programmer at MilouBeverage Programmer at Milou
Venkat MuruganVenkat Murugan
Associate Director, Murex Business Specialist at RBC Capital MarketsAssociate Director, Murex Business Specialist at RBC Capital Markets
Abiy GebruAbiy Gebru
Call Center Representative at TD BankCall Center Representative at TD Bank