Nelida Mendoza
Long Beach
Summary
Seeking an Entry-Level Clerical position where I can utilize my skills and experience and contribute to the company's success.
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
22
22
years of professional experience
Work History
General Clerk III
ADC Management Services Contractor-DOD ARMY
Lakewood
09.2024 - 05.2025
- Ability to work independently, demonstrating initiative to manage multiple projects
- Ability to multitask, troubleshoot, be flexible, think quickly and react decisively.
- Knowledge of administrative and clerical procedures and systems such as managing files and records, transcription, designing forms, and other office procedures and terminology
- Inputted data into the company's database system.
- Provided administrative support to staff members.
- Provided assistance with general clerical functions such as photocopying, scanning.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Background Clearance
General Clerk III Contractor DHS-CBP
Telesolv Consulting
Washington
07.2023 - 09.2024
- Assisted with data entry, filing, sorting mail, and other office duties.
- Developed and maintained effective working relationships with colleagues and vendors.
- Scheduled appointments for clients and visitors.
- Provided administrative support to staff members.
- Inputted data into the company's database system.
- Managed customer inquiries and complaints in a professional manner.
- Greeted customers and answered questions regarding services provided.
- Responded promptly to customer inquiries via phone or email.
- Resolved customer inquiries in a timely manner.
- Answered incoming calls in a professional manner.
- Public Trust Clearance
Provisional /Temporary CheckPoint Assistant
Compton College
Compton
02.2022 - 12.2022
- Help the Compton District Police Department with Covid-19 protocols, in addition, performed other administrative duties as required, including knowledge of District policies, and operational details, and providing information to students, staff, and public
- Greeted visitors, clients and guests in a professional manner.
- Greeted guests in with friendliness and professionalism.
Student Worker/Customer Service Call Center Representative
Compton College
Compton
11.2021 - 01.2022
- Help students with various situations such as any questions or concerns regarding registering for classes. Make counseling appointments or assist any other problems that arise via online, text, email on the phone, and in person
AARP Mail Clerk
Chartwell Staffing
Norwalk
03.2021 - 07.2021
- Processed thousands of pieces of mail daily and sorted them into appropriate bins for distribution, in addition to stuffing letters and insertion them into envelopes for distribution and operated an automatic letter opener machine that sliced up to 200 letters/min
AARP Mail Clerk
Apple One
Cerritos
01.2020 - 03.2020
- Processed thousands of pieces of mail daily and sorted them into appropriate bins for distribution, in addition to stuffing letters and inserting them into envelopes for distribution
- General Clerk for the Los Angeles County Registrar-Recorder
- Processed ballots to be counted for voting purposes
General Clerk I US Contractor DHS-CBP
Genesis Performance Group, Inc.
Columbia
05.2019 - 10.2019
- Company Overview: (US Government contractor)
- Scheduled appointments and checked-in applicants for Global Entry interviews
- Processed legal name changes and updated passports
- Scanned court documentation for Customs Officers
- Assisted applicants with answering questions
- Heavy volume of customer service interactions: Hundreds of applicants processed per day
- (US Government contractor)
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Utilized office management software to record and track customer information.
AARP Mail Clerk
Link Staffing Services
Bellflower
03.2019 - 05.2019
- Duties included sorting mail; folding letters, circulars, or other documents and inserting them into envelopes for distribution; cash-handling; placing mail in bins and carrying to departments for distribution; ensuring the office was adequately stocked with mail supplies
Scanning Clerk
Volt Workforce Solutions
Costa Mesa
10.2018 - 12.2018
- Performing document preparation and scanning tasks at their Imaging Centers. This entailed sorting and preparing hard copy records for scanning, scanning hardcopy files to electronic images, assuring quality images, following production procedures, completing internal documentation, and tracking and maintaining a clean work environment
Records Clerk, Appointment Coordinator, and Receptionist
Children's Dental Building
Artesia
04.2006 - 10.2011
- Maintained patient records, filed, and handled a heavy volume of various departments' records requests
- Scheduled patient appointments, verified insurance coverage, checked patients in/out
- Operated a busy phone system that involved calls from patients, providers, and insurance companies
Pharmacy Clerk
Foundation Pharmacy
Lakewood
06.2005 - 10.2005
- Assisted with maintaining proper inventory
- Provided cashier services for customers
- Responsible for stocking store
Agent Assistant
American Team Properties
South Gate
03.2003 - 12.2003
- Managed office documentation and updated housing database
- Answered multi-line telephone, routed calls, and took accurate messages
- Performed faxing, photocopying, and filing duties
Education
Associates in Arts Degree - Administration of Justice
El Camino College
Torrance, CA06.2022
Certificate of Achievement w/ Honors - Administration of Justice
El Camino College Compton Center
Compton, CA05.2014
High School Diploma -
Tracy High School
Cerritos, CA06.1995
Skills
- Bilingual English/Spanish
- Translation
- Data Entry
- 10 Key
- Customer service
- Appointment scheduling
- Effective communication
- Team collaboration
- Multitasking
- Filing
- Microsoft Word
- Internet
- Document scanning
- Record keeping
Volunteer Experience
- Ongoing volunteer with the Los Angeles County Probation Department
- Ongoing polling place volunteer with the Los County Registrar-Recorder
- Ongoing Los Angeles Education and Developmental Rights (LEADeR) volunteer with Superior Court
Timeline
General Clerk III
ADC Management Services Contractor-DOD ARMY
09.2024 - 05.2025
General Clerk III Contractor DHS-CBP
Telesolv Consulting
07.2023 - 09.2024
Provisional /Temporary CheckPoint Assistant
Compton College
02.2022 - 12.2022
Student Worker/Customer Service Call Center Representative
Compton College
11.2021 - 01.2022
AARP Mail Clerk
Chartwell Staffing
03.2021 - 07.2021
AARP Mail Clerk
Apple One
01.2020 - 03.2020
General Clerk I US Contractor DHS-CBP
Genesis Performance Group, Inc.
05.2019 - 10.2019
AARP Mail Clerk
Link Staffing Services
03.2019 - 05.2019
Scanning Clerk
Volt Workforce Solutions
10.2018 - 12.2018
Records Clerk, Appointment Coordinator, and Receptionist
Children's Dental Building
04.2006 - 10.2011
Pharmacy Clerk
Foundation Pharmacy
06.2005 - 10.2005
Agent Assistant
American Team Properties
03.2003 - 12.2003
Associates in Arts Degree - Administration of Justice
El Camino College
Certificate of Achievement w/ Honors - Administration of Justice
El Camino College Compton Center
High School Diploma -
Tracy High School
Similar Profiles
KOHEN WATSONKOHEN WATSON
Heavy Wheeled Mechanic at Army Reserve/DOD ContractorHeavy Wheeled Mechanic at Army Reserve/DOD Contractor
Ashlen EvansAshlen Evans
People Resource Administrative Generalist at Valiant Integrated Services (DOD Contractor)People Resource Administrative Generalist at Valiant Integrated Services (DOD Contractor)
Lewis JohnsonLewis Johnson
SharePoint Developer/Art Director at Contractor - Management Support Technologies/Army Contracting Command-Redstone ArsenalSharePoint Developer/Art Director at Contractor - Management Support Technologies/Army Contracting Command-Redstone Arsenal
Nyssah BennettNyssah Bennett
Crew Member at McDonald'sCrew Member at McDonald's
Arianna RuvalcabaArianna Ruvalcaba
Farmer's Market Vendor at Golden FarmsFarmer's Market Vendor at Golden Farms