NELIDA MARTINEZ Maldonado
Sacramento
Summary
Bilingual server with extensive experience in delivering exceptional customer service in fast-paced environments. Proficient in managing orders through POS systems while ensuring a clean and organized dining space. Strong ability to up-sell menu items, enhancing guest experiences and driving sales.
Overview
12
12
years of professional experience
Work History
Server
Mango's Burger Bar
Sacramento
02.2019 - Current
- Served tables and processed payments while delivering excellent customer service
- Processed phone orders through POS system to ensure accuracy and efficiency
- Maintained restaurant cleanliness to comply with health code standards
Cocktail Waitress
Mango's Nightclub
Sacramento
01.2014 - Current
- Received beverage orders and provided attentive service to VIPs
- Up-sell VIP packages and beverage service
- Maintained cleanliness of VIP table area and ensured adequate beverage stock
- Prepared VIP areas to enhance guest experience and satisfaction
- Process VIP payments through POS system
Waitress
Darling Aviary
Sacramento
02.2025 - 12.2025
- Delivered attentive service to guests in fast-paced dining environment, enhancing overall guest experience.
- Took and delivered food and drink orders efficiently, ensuring timely service for guests.
- Recommended menu items tailored to guest preferences and dietary needs, driving customer satisfaction.
- Managed customer orders efficiently using point-of-sale systems.
- Answered questions about menu items, ingredients, and pricing.
Server
Chando's Cantina
Sacramento
01.2016 - 04.2019
- Took food and beverage orders, inputting into POS system to ensure accurate and timely service
- Collaborated with team members to deliver exceptional customer service, enhancing overall dining experience
- Bussed and cleaned tables, preparing them efficiently for next customers to maintain a welcoming environment
- Complete side work to ensure food, beverages, silverware, etc. are stocked
Education
Associate of Science -
Sacramento City College
Sacramento, CA01-2027
High School Diploma -
Placer High School
Auburn, CaliforniaSkills
- Food/Beverage Service
- POS System
- Cash handling
- Food/Beverage Sales
- Menu knowledge
- Bilingual (English/Spanish)
- Teamwork
- Customer Service
References
- Alfonso Gomez, General Manager, (916) 202-9593, Alfonso@MangosSac.com
- Amy Santiago, Manager, (916) 752-7978
- Alyssa Gomez, Owner/Manager, (916) 225-4315
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Waitress
Darling Aviary
02.2025 - 12.2025
Server
Mango's Burger Bar
02.2019 - Current
Server
Chando's Cantina
01.2016 - 04.2019
Cocktail Waitress
Mango's Nightclub
01.2014 - Current
Associate of Science -
Sacramento City College
High School Diploma -
Placer High School