Nelia Margarita Flores
Summary
Proven childcare provider and skilled archive assistant, I excelled at Corporation of Cuban Aviation by implementing efficient workflows and enhancing customer experiences. Demonstrating patience, empathy, and exceptional time management, I successfully fostered healthy environments and nurtured interpersonal relationships, achieving significant improvements in client satisfaction and operational efficiency.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Childcare Provider
Natalia De Leon
01.2023 - 12.2024
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Helped children learn how to complete small chores appropriate for age level.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted with bedtime routines, ensuring a consistent schedule for optimal rest and development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children basic life skills, manners and personal hygiene.
- Supervised children engaged in physical activity, learning and social skills with peers.
Archive Assistant
Corporation of Cuban Aviation
12.2002 - 01.2023
- Performed regular audits on archived records, ensuring accuracy and completeness of stored materials.
- Conducted research on historical topics as requested by staff or external clients, providing valuable insights for various projects.
- Provided exceptional customer service to patrons seeking assistance with archival materials, enhancing user experience.
- Implemented an efficient workflow for processing incoming materials, resulting in reduced backlog.
Customer Service and Sales Representative
Asistur(attention to Tourists Needs and Providers
10.1993 - 01.2001
- Negotiated contracts to secure favorable terms for both company and clients.
- Developed strong client relationships for long-term loyalty and repeat business.
- Increased customer engagement by implementing personalized follow-up strategies.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor of Arts - Russian Language And Literature
Faculty of Foreign Language
Havana, Cuva09-1988
Skills
- Patience and empathy
- Child supervision
- Childcare
- Hygiene and cleanliness
- Meal preparation
- Activity planning
- Housekeeping abilities
- Early childhood education
- Interpersonal relationships
- Toilet training
- Healthy environments
- Multitasking Abilities
- Time management
- Problem-solving
Accomplishments
Helped to maintain a safe environment for the children under my care.
Keeping the children active with appropriate activities for their age and making sure they feel confident and secure.
Being a role model for the kids, teaching daily routines in regards to having healthy snacks, meals, bath and bedtime routines as wells as appropriate oral health.
Build up their confident talking to them in appropriate manner and reasoning in moments of distress.
Languages
Spanish
Native or Bilingual
English
Limited Working
Russian
Professional Working
Certification
- Licentiate in Russin Language and Literature University of Havana 1988, July
Timeline
Childcare Provider
Natalia De Leon
01.2023 - 12.2024
Archive Assistant
Corporation of Cuban Aviation
12.2002 - 01.2023
Customer Service and Sales Representative
Asistur(attention to Tourists Needs and Providers
10.1993 - 01.2001
Bachelor of Arts - Russian Language And Literature
Faculty of Foreign Language
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