Nelia São Pedro
Toronto,ON
Summary
Adept at enhancing operational efficiency and client satisfaction, I leveraged deep cleaning expertise and analytical thinking at Linas Janitorial Services to elevate hygiene standards across various settings. Trained teams at Veritas Alliance Inc, boosting debt recovery rates significantly. Known for reliability and a strong work ethic, I excel in multitasking and quality assurance, consistently exceeding employer expectations.
Overview
18
18
years of professional experience
Work History
Office and Commercial Cleaner
Linas Janitorial Services
01.2024 - 09.2024
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Organized and used industrial cleaning products following strict safety procedures.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
Senior Collections Officer
Veritas Alliance Inc
08.2019 - 11.2020
- Increased debt recovery rates with proactive monitoring and follow-ups on delinquent accounts.
- Conducted thorough account reviews before initiating collections actions, ensuring accurate information was used throughout the process.
- Evaluated credit reports to determine appropriate credit limits for existing customers based on risk assessment criteria, reducing potential losses from non-payment scenarios.
- Created comprehensive training materials for new hires, enhancing overall team knowledge and productivity.
- Negotiated settlements with debtors to recover outstanding balances while preserving client relationships.
- Managed a diverse portfolio of high-value accounts with diligence and professionalism, recovering significant amounts of outstanding debt over time.
- Maintained detailed records of all collection activities, ensuring compliance with industry regulations and company policies.
- Implemented effective skip-tracing techniques to locate elusive debtors, increasing chances of successful contact and collection efforts.
Office and Commercial Cleaner
Linas Janitorial Services
01.2016 - 01.2018
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
Senior Collections Officer
D&A Collections Corp
10.2006 - 11.2016
- Increased debt recovery rates with proactive monitoring and follow-ups on delinquent accounts.
- Improved collections efficiency by implementing streamlined processes and procedures for the team.
- Streamlined reporting procedures for increased accuracy in tracking performance metrics related to collections activities.
- Championed process improvement initiatives within the collections department, resulting in reduced turnaround times for case resolution and increased overall efficiency.
Education
Diploma Certificate - Early Childhood Educator
Sheridan College
Brampton, ON06.2009
Skills
- Deep cleaning abilities
- Strong Work Ethic
- Self-Motivation and Initiative
- Housekeeping skills
- Reliability and punctuality
- Basic maintenance understanding
- Deep cleaning expertise
- Team Training
Languages
English
Native or Bilingual
French
Limited Working
Portuguese
Native or Bilingual
Timeline
Office and Commercial Cleaner
Linas Janitorial Services
01.2024 - 09.2024
Senior Collections Officer
Veritas Alliance Inc
08.2019 - 11.2020
Office and Commercial Cleaner
Linas Janitorial Services
01.2016 - 01.2018
Senior Collections Officer
D&A Collections Corp
10.2006 - 11.2016
Diploma Certificate - Early Childhood Educator
Sheridan College
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