Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nelia Ponomarova

Edmonton,AB

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Also I do speak three languages which is English, Ukrainian and Portuguese.


Overview

4
4
years of professional experience

Work History

Customer Serves

Ronda Coffee Shop
05.2022 - 02.2023
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.

UI/UX Designer

Freelace
03.2021 - 04.2022
  • Communicated with product managers and UX designers to translate project requirements and business objectives into polished user interfaces.
  • Collaborated with teammates to deliver valuable features meeting business and customer needs.
  • Coordinated with creative and design teams to produce high-quality visuals for marketing materials.

Customer Service Specialist

Anatolii.Lda
04.2019 - 02.2021
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Rodyna
Lisbon, Portugal
02.2019

Skills

  • Suggestive Selling
  • Technical Support
  • Order Accuracy and Delivery
  • Table Monitoring and Turnover
  • Age Verification
  • Warm and Friendly
  • Table Setting Arrangements
  • Sales Expertise
  • Financial Transactions
  • Document Orders

Timeline

Customer Serves

Ronda Coffee Shop
05.2022 - 02.2023

UI/UX Designer

Freelace
03.2021 - 04.2022

Customer Service Specialist

Anatolii.Lda
04.2019 - 02.2021

High School Diploma -

Rodyna
Nelia Ponomarova