Summary
Overview
Work History
Education
Skills
Languages
Relationship Skills
Association Membership
References
Work Availability
Timeline
Hi, I’m

NELIA MALUOY

Richmond,ON
NELIA MALUOY

Summary

To get full-time/permanent employment in Property Management

Overview

12
years of professional experience

Work History

QuadReal Property Group
Richmond Hill, Ontario

Community Manager
05.2018 - Current

Job overview

  • Knowledgeable in forecasting and budgeting for quarterly or annually for financial allocation of the property or community
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Managed community within established cost constraints.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Implemented property management systems to support community and expertly handle diverse needs.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Kept properties in compliance with local, state, and federal regulations.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Collected and maintained careful records of rental payments and payment dates.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved problems, improved operations and provided exceptional service.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Learned and adapted quickly to new technology and software applications.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Cloisters of the Don

Resident Manager - Couple
09.2013 - 04.2018

Job overview

  • Coordinates and supervises residential rental property, which includes effective marketing, efficient administration, expense control, income maximization and proper maintenance of the property

Bretton Place

Asst. Resident Manager
04.2012 - 08.2013

Job overview

  • Helps Resident Manager in the day-to-day operations of residential property, and ensures the cleanliness and upkeep of the property and vacant suites
  • Take applications and show suites and oversee maintenance needs of the property

Education

University of the East

Bachelor of Science in Accountancy
01.1994

University Overview

Skills

  • Computer and YARDI knowledge, (Microsoft office, Word and Excel) office administration & documentation, accounting jobs, works independently as well as in team environment, multi task effectively while remaining detail oriented, strong interpersonal skills, proactive with good problem solving skills, good organizational skills, diplomatic but firm in response to aggressive behavior, has strong customer service and enthusiasm for working with the public, excellent in oral and written communication and presentation skills
  • Customer Relationship Management
  • Resident Relations
  • Leasing and Sales
  • Staff Management
  • Client Service and Support
  • Team Training
  • Property Management
  • Workplace Safety
  • Property Inspection
  • Meeting Participation
  • Contract Negotiation
  • Employee Performance Management
  • Marketing and Advertising
  • Conflict Handling
  • Staff Training
  • Property Showing
  • Sales Support
  • Maintenance Knowledge
  • Property Tour Coordination
  • Apartment Inspections
  • Staff Coordination
  • Tenant and Owner Liaising
  • Employee Motivation and Guidance
  • Capital Projects Management
  • Inspect Buildings
  • Operating Cost Tracking
  • Performance Assessment
  • Financing Coordination
  • Rent Pricing Optimization
  • Coordinate Documents
  • Oversee Maintenance
  • Grounds and Facility Inspection
  • Collect Payments
  • Administrative Support
  • Vendor Management

Languages

English
Full Professional
English
Full Professional
English
Full Professional

Relationship Skills

Relationship Skills
Has the ability to develop and sustain cooperative working relationships with owners, management, tenants and team members, has the ability to exercise confidentiality, professional phone manner, self motivated team player with good conflict-resolution skills, committed to personal growth and integrity aligned with the company's objectives.

Association Membership

Association Membership
Certified Property Administrator, The League of Filipino-Canadian Building Superintendents Ltd., 401 Markham Rd., Scarborough, ON, M1J 3C8

References

References
Ricky Manrique, Founding Chairman, The League of Filipino-Canadian Building Superintendents Ltd, https://lfcbsorg.wix.com/lfcbsorg, Carlos_devilla@yahoo.com, 647-567-0663
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Community Manager
QuadReal Property Group
05.2018 - Current
Resident Manager - Couple
Cloisters of the Don
09.2013 - 04.2018
Asst. Resident Manager
Bretton Place
04.2012 - 08.2013
University of the East
Bachelor of Science in Accountancy

Similar Profiles

CREATE PROFILE
NELIA MALUOY