Nelia Maluoy
Scarborough,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With more than 10 years of experienced in residential industry. Versatile and effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.
Overview
12
12
years of professional experience
Work History
Community Manager
QuadReal Property Group
Toronto
04.2018 - 02.2024
- Managed day-to-day activities involving tenants, team members, subcontractors and property management.
- Responsible for ensuring all property management policies, procedures and operations are executed to the company's standard.
- Performed regular inspections on buildings, common areas, move ins/move outs and vacant units, identifying necessary repairs.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Responsible in issuing N'4, N5, N6, N7 and all legal related and filing to legal
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Oversaw repairs and enhancements by working closely with maintenance staff and promptly determine readiness of vacant apartments and in- In-suite renovations progress.
- Managed property maintenance, tenant relations, and lease agreement and supervise Maintenance team to ensure the issuance of work orders and proper management and guidance of maintenance team members and service providers
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Developed preventative maintenance plans for long-term savings and coordinated regular property inspections and repairs
- Responded to email or call inquiries in a timely manner and addressed resident concerns, feedback and complaints promptly and professionally.
- Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs
- Monitored lease and renewal rental rates with leadership recommendations for change implementation and execute and provide input to the over all property marketing and leasing plan and conducts regular market surveys for pricing and strategy for feedback recommendations
- Assessed property condition reports for capital improvement projects.
- Complete rent collection and monitor aged receivables
- Oversaw budgeting, financial reporting, and expense management and review monthly financial reports variances in Yardi Voyager or Orion BI
- Prepared detailed budgets and financial reports for properties.
- Execute day to day purchasing, create PO's and processed
- Actively participate in active capital projects including renovations programs
- Facilitated community events to foster tenant satisfaction.
- Maintained and ensure complacence with fire safety plans and other emergency procedures
Resident Manager
Realstar Management Property
Toronto
09.2013 - 04.2018
- Maintained updated resident records and coordinate move-in and move-out logistics.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
- Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing.
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Collected rent from tenants in a timely manner and tracked late payments accordingly.
- Coordinated with contractors for needed repairs or renovations on the property.
- Screened prospective tenants by verifying references and conducting background checks.
- Implemented training programs for new employees to teach them proper procedures.
- Provided customer service and responded to tenant inquiries regarding maintenance, rent payments, or other issues.
- Monitored security systems to ensure safety of tenants, visitors, and staff members.
- Ensured that all common areas were kept clean and in good repair at all times.
- Conducted regular property inspections and reported any necessary repairs or improvements.
- Drafted legal documents such as eviction notices in accordance with applicable laws.
- Create and issued N4's N5's and assist Property Manager in filing to legal
- Oversaw daily activities of staff members providing support services onsite.
- Oversaw daily operations, maintenance, and administration of various properties.
- Addressed resident concerns promptly and professionally.
- Conducted market analysis to optimize rental rates.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Assisted in the preparation of annual budgets.
Assistant Resident Manager
Realstar Management Property
Toronto, ON
04.2012 - 08.2013
- Ensured that all rental properties were properly cleaned, maintained, and updated on a regular basis.
- Assist maintenance team delivering Notice of Entry prior to any repair
- Assists the Resident Manager on day to day transactions and administrations.
- Assist Leasing and showing vacant suites to prospects and documentations required during applications
- Conducted background checks on prospective tenants prior to approving applications.
- Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing.
- Maintained updated resident records and coordinate move-in and move-out logistics.
Education
Bachelor of Science - Business Accountancy
University of The East
Manila, Philippines04-1994
Skills
- Tenant and eviction laws
- Strong attention to detail, problem solving and ability to multitask
- With high degree of initiative, flexibility and professionalism
- Maintenance Oversight
- Interior renovations
- Payment management
- Financial budgeting and reporting
- Income and expense management
- Community marketing
- Daily Operations Management
- Policy administration
- Staff Management
- Leasing and sales
- Team recruitment
- Knowledgeable in Yardi Voyager, MS Office (Word, Excel, Outlook and Power Point), Rent Cafe, Payquad, Leonardo 24/7
- Conflict handling
- Customer Support
- Payment and PO Processing
- MS Office Suite
- Resident relations
- Property Inspections
- CRM Software
- Promotional planning
- Workplace Safety
- Employee Performance Management
- Meeting participation
- Community Engagement
References
References available upon request.
Timeline
Community Manager
QuadReal Property Group
04.2018 - 02.2024
Resident Manager
Realstar Management Property
09.2013 - 04.2018
Assistant Resident Manager
Realstar Management Property
04.2012 - 08.2013
Bachelor of Science - Business Accountancy
University of The East
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