Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nelia Kutuzova

New Westminster

Summary

Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Dishwasher

Terra Breads
07.2023 - 11.2023
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.

Barista

JIP Cash&Carry
07.2022 - 03.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Barista

Villa Del Re restaurant
01.2021 - 05.2022
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Barista

Flowers and Coffee
08.2020 - 12.2020
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.

Education

Bachelor of Arts - Business

WSB University
Poland
04.2021

Skills

  • Cleaning and Sanitizing
  • Time Management
  • Safe Food Handling Practices
  • Sales Expertise
  • Coffee Machinery
  • Adaptive and Creative

Certification

Food Safe Level 1 - 94%

Timeline

Dishwasher

Terra Breads
07.2023 - 11.2023

Barista

JIP Cash&Carry
07.2022 - 03.2023

Barista

Villa Del Re restaurant
01.2021 - 05.2022

Barista

Flowers and Coffee
08.2020 - 12.2020

Bachelor of Arts - Business

WSB University

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Nelia Kutuzova