Nelda Becker
Waterloo,ON
Summary
Dynamic Office Manager with a proven track record at Dr. Laila Bishara, excelling in customer service and office administration. Enhanced operational efficiency by implementing an EHR system and optimizing billing processes, resulting in increased revenue. Known for strong organizational skills and fostering teamwork to ensure high patient satisfaction and streamlined workflows.
Overview
30
30
years of professional experience
14
14
Dr James Brooks
Work History
Office Manager
Dr Laila Bishara
Markham, ON
11.2009 - 03.2025
- Coordinated office operations, ensuring efficient workflow and communication among staff.
- Managed scheduling for appointments and meetings, optimizing time management for office activities.
- Streamlined inventory management processes, reducing supply costs while maintaining adequate stock levels.
- Developed standard operating procedures to enhance office efficiency and reduce errors in administrative tasks.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined patient scheduling processes to enhance appointment availability and reduce wait times.
- Implemented electronic health record (EHR) system to improve data accuracy and accessibility for staff.
- Coordinated billing and insurance verification processes, ensuring compliance with regulatory standards.
- Oversaw daily operations, managing front office staff to maintain high levels of patient satisfaction.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Oversaw accounting, budgeting, and financial reporting.
Medical Secretary
Dr James Brooks
Toronto, ON
06.1995 - 11.2009
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Processed medical records and documentation ensuring compliance with regulations and confidentiality standards.
- Facilitated communication between patients and healthcare providers, enhancing patient satisfaction.
- Coordinated billing inquiries and insurance verifications to streamline revenue cycle processes.
Education
Hotel, Resort And Restaurant Management
Sault College of Applied Arts And Technology
Sault Ste. Marie09-1974
High School Diploma -
Mount St Joseph College
Sault Ste. Marie, ON06-1972
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Payroll processing
- Credit and collections
- Mail handling
- Scheduling
- Inventory control
- Teamwork
- Multitasking
- Reliability
Languages
English
Timeline
Office Manager
Dr Laila Bishara
11.2009 - 03.2025
Medical Secretary
Dr James Brooks
06.1995 - 11.2009
Hotel, Resort And Restaurant Management
Sault College of Applied Arts And Technology
High School Diploma -
Mount St Joseph College