Neko Saephanh
Roseville
Summary
Dynamic hospitality professional with expertise in food sales and promotion, honed at Oakmont Senior Communities. Known for cultivating warm relationships with residents and resolving complaints with a calm demeanor. Proficient in order delivery practices and maintaining dining area hygiene, ensuring a positive dining experience for all guests.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
Work History
Server
Oakmont Senior Communities
04.2024 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with residents..
- Resolved resident complaints promptly and professionally to maintain positive reputation.
Server
Cracker Barrell Old Country Store
12.2022 - 01.2024
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Loader and Unloader
UPS
01.2021 - 01.2022
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Strapped items down over protective padding to secure throughout transportation.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
ISSA Personal Trainer Certification - Personal Training
ISSA
08-2025
Cosumnes Oaks High School
Elk Grove, CA05-2020
Skills
- Table resetting
- Hostess support
- Food inspection
- Order delivery practices
- Daily specials memorization
- Team member support
- Menu memorization
- Food sales and promotion
- Calm demeanor
- Food running
- Dining area maintenance
- Hospitality service expertise
- Load transport
- Sorting and labeling
- Product shipments
Timeline
Server
Oakmont Senior Communities
04.2024 - Current
Server
Cracker Barrell Old Country Store
12.2022 - 01.2024
Loader and Unloader
UPS
01.2021 - 01.2022
ISSA Personal Trainer Certification - Personal Training
ISSA
Cosumnes Oaks High School
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