NEKITRA BARR
MONTREAL,Bahamas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Medical Administrator
West London Family Health Clinic
, Canada
03.2023 - Current
- Managed daily patient intake and registration for high-volume family practice clinic, ensuring efficient patient flow
- Recorded patient vitals accurately to facilitate clinical assessments and enhance patient care
- Scheduled, confirmed, and rebooked appointments using EMR systems
- Maintained patient records in compliance with privacy and confidentiality standards, safeguarding patient information
- Supported clinic workflow through coordination with physicians and nursing staff
- Maintained clean, safe, and sanitary clinical environments in accordance with health protocols
- Delivered compassionate, professional front-line patient service
Call Center Representative
Koodu Telecommunications
London, Ontario
04.2021 - 02.2023
- Answered incoming calls, delivering professional and knowledgeable service to enhance customer experience.
- Handled customer inquiries regarding services and billing issues.
- Provided product information to enhance customer understanding and satisfaction.
- Resolved technical problems using company support systems and protocols.
- Maintained accurate records of customer interactions in the CRM system.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
Outbound Customer Service Representative
Aliv
Grand Bahama
06.2020 - 01.2021
- Conducted outbound calls to engage customers, promoting product benefits and enhancing customer relationships.
- Identified customer needs, clarified information, researched every issue, and provided solutions.
- Resolved customer inquiries by utilizing effective communication techniques, ensuring satisfaction and clarity.
- Utilized positive language in order to provide an effective resolution for all customers' inquiries or complaints.
- Followed up with customers, confirming resolution of issues and reinforcing commitment to service excellence.
- Monitored call quality and provided feedback for continuous improvement.
- Demonstrated ability to multi-task while speaking with customers on the phone.
Education
Post Graduate Diploma - Office Administration Health
Fanshawe College
Canada01-2021
High School Diploma -
Grand Bahama Catholic High
Freeport, Bahamas01-2010
Skills
- EMR / EHR Systems
- Patient Records Management
- Patient Registration
- Triage coordination
- Scheduling management
- Clinical Workflow Support
- Billing support
- Medical Billing Systems
- Billing Software
- Patient management software
- Referral Coordination
- HIPAA / Confidentiality Compliance
- Data Management
- Data Entry Accuracy
- High-speed data entry
- Front Desk Operations
- Inbound phone call management
- Customer service
- Patient communication
- Documentation
- Verbal and written communication
- Team Collaboration
- Cultural Sensitivity & Compassionate care
- Time management
- Conflict resolution
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Multiline Phone Systems
- Team collaboration
- Patient Advocacy
- Patient Data Collection
- Inbound phone call management
Timeline
Medical Administrator
West London Family Health Clinic
03.2023 - Current
Call Center Representative
Koodu Telecommunications
04.2021 - 02.2023
Outbound Customer Service Representative
Aliv
06.2020 - 01.2021
Post Graduate Diploma - Office Administration Health
Fanshawe College
High School Diploma -
Grand Bahama Catholic High