Nekeeda Morgan
20 Kimbercroft Court Unit 33
Summary
Dynamic sales professional with a proven track record at STRONGMAN FURNITURE, enhancing customer satisfaction through exceptional service and strategic upselling. Skilled in relationship building and effective communication, consistently exceeding sales targets while adapting to diverse client needs. Adept at identifying high-potential accounts to drive revenue growth and foster lasting client connections.
Overview
13
13
years of professional experience
Work History
Sales Rep
STRONGMAN FURNATURE Orville Young
09.2024 - Current
- Increased customer approval rates with timely issue management and superior service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Nikki Trinity Handyman Services
Nekeeda Morgan Owner Operator
08.2016 - Current
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
- Collaborated with other handymen to complete larger projects efficiently while ensuring high-quality results for the clients.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
- Implemented creative problem-solving strategies when faced with unique repair challenges that resulted in effective solutions tailored to specific situations.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns for Number square foot facility.
- Meticulously maintained tools and equipment, ensuring optimal performance during each task undertaken.
- Assembled and installed new furniture for client's living room to improve comfort and and functionality.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Managed available parts, tools, and materials inventory to maintain prompt response capability.
- Educated clients about proper maintenance practices to help prolong the lifespan of repaired items or installations within their homes or businesses.
- Streamlined project execution by carefully planning work schedules to ensure timely completion of tasks without compromising on quality.
- Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
- Positively engaged with customers and maintained professional appearance as company representative.
Cleaner Helper
Private Company
06.2012 - Current
- Increased customer approval rates with timely issue management and superior service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
N/A - None
High-school Complete
Peterborough, ON06.2010
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Friendly, positive attitude
- Teamwork and collaboration
Languages
English
Professional Working
Timeline
Sales Rep
STRONGMAN FURNATURE Orville Young
09.2024 - Current
Nikki Trinity Handyman Services
Nekeeda Morgan Owner Operator
08.2016 - Current
Cleaner Helper
Private Company
06.2012 - Current
N/A - None
High-school Complete
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