NEISHA YU
Victoria,Canada
Summary
Versatile and results-oriented professional with a proven track record at Freedom Mobile, excelling in adaptability and administrative support. Contributed to the growth of multiple departments within Freedom Mobile. Spearheaded initiatives to streamline back-office operations, improving efficiency. Demonstrates exceptional time management and team collaboration, ensuring high levels of customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
2012
2012
years of post-secondary education
Work History
Customer Service Representative
Freedom Mobile
Victoria, BC
08.2024 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Small Business Owner
Sweetbear Creations
Victoria, BC
02.2024 - Current
- Created budgets and monitored expenses to stay within budget limits.
- Monitored customer feedback and implemented changes based on their suggestions.
- Developed business plans and strategies to grow small business.
- Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
- Analyzed market trends to inform product offerings and pricing decisions.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
Household Manager
Self-Employed
Victoria, Canada
07.2023 - Current
- Organized family events including birthdays, holidays, anniversaries.
- Planned meals according to dietary needs and preferences of my family.
- Provided emotional support to all members of the household during difficult times.
- Facilitated communication with external contacts such as schools or doctors offices.
- Performed general housekeeping duties such as laundry, cleaning, stocking supplies.
- Developed and maintained efficient organization systems for household items, paperwork, and finances.
- Monitored and managed budget for the house and staff, ensuring budget goals were met.
- Transported clients to appointments, classes, or social activities with facility vehicle.
- Assisted individuals with activities of daily living to promote functional independence.
- Scheduled appointments for clients and handled calendaring tasks.
Back Office Administrator
Shaw/Freedom Mobile
Victoria, Canada
08.2014 - 07.2023
- Handled confidential information with discretion and maintained high levels of security standards.
- Assisted in developing new strategies for improving back office operations.
- Demonstrated excellent time management skills by completing tasks within deadlines.
- Maintained detailed reports of all activities related to back office operations.
- Analyzed customer needs and provided solutions in a timely manner.
- Collaborated with team members to streamline procedures and improve efficiency.
- Learnt to operate new office technologies as were developed and implemented.
- Recruited and trained personnel to fill administrative services positions.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Assisted with onboarding new staff members by providing training on company policies and procedures.
- Developed strong relationships with customers, providing support and guidance to ensure satisfaction.
- Utilized problem solving skills to investigate and troubleshoot technical issues for clients.
- Supported team members by offering assistance when needed to complete tasks efficiently.
- Provided excellent customer service, responding to inquiries and resolving complaints in a timely manner.
- Participated in cross-functional teams working together towards common goals.
- Researched, routed and responded to client inquiries using telephone or online systems.
- Created comprehensive reports outlining key performance indicators.
- Monitored daily workflow processes to ensure accuracy and compliance with regulations.
Education
Mount Douglas Secondary
Victoria, BCSkills
- Adaptability
- Time Management
- Team Collaboration
- Multitasking Capabilities
- Administrative Support
- Customer Service
References
References available upon request
Timeline
Customer Service Representative
Freedom Mobile
08.2024 - Current
Small Business Owner
Sweetbear Creations
02.2024 - Current
Household Manager
Self-Employed
07.2023 - Current
Back Office Administrator
Shaw/Freedom Mobile
08.2014 - 07.2023
Mount Douglas Secondary