NEISHA YU
Victoria
Summary
Results-oriented professional with a proven track record at Freedom Mobile, showcasing adaptability and strong administrative support skills. Spearheaded initiatives to streamline back-office operations, resulting in significant efficiency improvements. Played a key role in developing Freedom Mobile's Social Media team, contributing to company growth. Exceptional time management skills and a strong ability to collaborate with teams, ensuring high levels of customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
Customer Account Specialist
Freedom Mobile
08.2024 - Current
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Small Business Owner
Sweet Bear Creations
02.2024 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Household Manager
Self-Employed
07.2023 - Current
- Organized family events including birthdays, holidays, anniversaries
- Planned meals according to dietary needs and preferences of my family
- Provided emotional support to all members of the household during difficult times
- Facilitated communication with external contacts such as schools or doctors offices
- Performed general housekeeping duties such as laundry, cleaning, stocking supplies
- Developed and maintained efficient organization systems for household items, paperwork, and finances
- Monitored and managed budget for the house and staff, ensuring budget goals were met
- Transported clients to appointments, classes, or social activities with facility vehicle
- Assisted individuals with activities of daily living to promote functional independence
- Scheduled appointments for clients and handled calendaring tasks
Back Office Administrator
Freedom Mobile
07.2017 - 07.2023
- Created comprehensive reports outlining key performance indicators
- Monitored daily workflow processes to ensure accuracy and compliance with regulations
Support Staff Member
Shaw/Freedom Mobile
08.2014 - 07.2023
- Handled confidential information with discretion and maintained high levels of security standards
- Assisted in developing new strategies for improving back office operations
- Demonstrated excellent time management skills by completing tasks within deadlines
- Maintained detailed reports of all activities related to back office operations
- Analyzed customer needs and provided solutions in a timely manner
- Collaborated with team members to streamline procedures and improve efficiency
- Learnt to operate new office technologies as were developed and implemented
- Recruited and trained personnel to fill administrative services positions
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Assisted with onboarding new staff members by providing training on company policies and procedures
- Developed strong relationships with customers, providing support and guidance to ensure satisfaction
- Utilized problem solving skills to investigate and troubleshoot technical issues for clients
- Supported team members by offering assistance when needed to complete tasks efficiently
- Provided excellent customer service, responding to inquiries and resolving complaints in a timely manner
- Participated in cross-functional teams working together towards common goals
- Researched, routed and responded to client inquiries using telephone or online systems
Education
High School Diploma -
Mount Douglas Secondary
Victoria06-2011
Skills
- Effective Time Management
- Collaborative Teamwork
- Effective Multitasking
- Office Administration
- Service Excellence
- Business development
- Adaptability and flexibility
Languages
English
Native or Bilingual
Timeline
Customer Account Specialist
Freedom Mobile
08.2024 - Current
Small Business Owner
Sweet Bear Creations
02.2024 - Current
Household Manager
Self-Employed
07.2023 - Current
Back Office Administrator
Freedom Mobile
07.2017 - 07.2023
Support Staff Member
Shaw/Freedom Mobile
08.2014 - 07.2023
High School Diploma -
Mount Douglas Secondary
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