Summary
Overview
Work History
Education
Skills
Timeline
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Neisha Dumont

Brampton,Canada

Summary

Recent hard-working college graduate with over fifteen years of experience assisting customers and maintaining company inventory. Trained in supply chain, logistics and tracking stock inventory levels. I am a individual with strong communication skills who wants to improve their career by joining your team. I am a go-getter who will not quit until the job is done.

Structured Account Coordinator with strong track record of performance in fast-paced work environment. Expertise in data entry, records management and account management. Tech-savvy individual proficient in [Software] and familiar with computer, fax machine and scanner operations. Methodical and communicative professional committed to delivering unparalleled office support and achieving or exceeding daily goals.

Overview

19
19
years of professional experience

Work History

Accounts CO-Ordinator

Merchandise Consultants Associates
02.2024 - 04.2025
  • Responsible for ensuring the execution of programs runs smoothly through accurate and timely reporting resulting in the program’s success.
  • Oversaw and coordinated client projects to ensure on time delivery and accurate field execution.
  • Review all recaps on each program, analyzing retail data, maintaining open dialogue with the field, and daily call verification.
  • Tracking and measuring performance and completion of success with clients. Including responding to field inquiries, territory list and database maintenance, detecting meaningful insight from reports, call verification and payroll.
  • Identified and review any challenges with Manager from the previous week, areas for improvement and key learnings opportunities
  • Maintained strong communication with field and clients to ensure satisfaction while monitoring needs and requirements.
  • Reviewed all reps’ comments daily and report back any challenges to the Account Owner that they may be facing in-store and bring to client’s attention.
  • Executed in-depth analysis of rep feedback to allow proper conclusions, suggestions, and next steps
  • Created and ensure all MCA Directives are easily understood from a instore field perspective.
  • Fostered open communication in a positive manner that yields collaboration and Cooperation
  • Created and consistently sent out tracking report on project status to field in a timely manner.
  • Completion of daily verification of calls including photos submitted
  • Ensured that reporting template were up to date through accurate daily reporting
  • Maintained an accurate and updated database of client information at all times
  • Operation Associate 1 year Contract

Kwiksave Logistics
10.2022 - 10.2023
  • Monitor delivery-operators to ensure products are being delivered at the appropriate pace and within the established delivery window.
  • Efficiently and tactfully address and resolve client and consumer inquiries and disputes, over the phone and through e-mail correspondence, regarding the delivery of products.
  • Create, analyze, and troubleshoot orders and quotes in transportation and warehouse management software.
  • Address vendor requests and shipment updates in various web-based portals.
  • Facilitate communications and troubleshoot shipment issues between clients and independent operator drivers.
  • Analyze transportation management software, GPS driver map, and other relevant resources to identify variables that concern, and may affect, client-service standards, pickup and delivery times and make adjustments to delivery-operator routes to ensure products are delivered within the established delivery window.
  • Liaise closely with other members of the staff, including management, to ensure order information is being disseminated to clients accurately and efficiently.
  • Generate and release Distribution Lists to the appropriate stakeholders and clients at pre-determined times.

Department Manager

Joe Fresh
05.2006 - 02.2020
  • Streamline inventory flow processes: optimized in stock levels to meet customer demand
  • Followed all safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team, including cash management.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Hired, trained, developed 20+ employee in execution of departmental duties; established goals, provided feedback, and implemented performance improvement plans
  • Seamlessly executed merchandising changes throughout the department to maximize sales
  • Collaborated with staff to maximize customer satisfaction, increase productivity and improve bottom-line profitability.
  • Balanced workloads to meet targets without overtaxing employees.
  • Assigned tasks based on operational needs and individual strengths.

Education

Diploma - Supply Chain & Logistics

Anderson College
Mississauga, ON
01.2023

Skills

  • Canadian International Freight Forwarders Associations (CIFFA) certified
  • Proficient in Microsoft programs including Word, Excel, Outlook, Zoom, and Systems Application Products (SAP) Software, warehouse management software(WMS) and transportation management software(TMS)
  • Over 15 years exceptional managerial, team building and leadership experience; with respectful conflict mediator skills
  • Adept verbal and written communication among internal staff and with third part stakeholders
  • Effective time management and multi-tasking skills

Timeline

Accounts CO-Ordinator

Merchandise Consultants Associates
02.2024 - 04.2025

Kwiksave Logistics
10.2022 - 10.2023

Department Manager

Joe Fresh
05.2006 - 02.2020

Diploma - Supply Chain & Logistics

Anderson College

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Neisha Dumont