Neisha Brown-Pennell
Los Angeles
Summary
Dedicated and compassionate Case Manager with 5 years of experience supporting diverse client populations through comprehensive care coordination, crisis intervention, and advocacy. Proven ability to develop individualized service plans, collaborate with interdisciplinary teams, and connect clients to critical community resources. Strong communicator with a client-centered approach and a commitment to empowering individuals to achieve stability and improved quality of life.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Facility Administrator
Helen Anne Residential Care LLC
11.2020 - Current
- Monitored staff success and conducted physical inspections of facility to comply with policies and procedures.
- Directed department functions, activities and supervision of personnel.
- Reviewed activities of operations departments to determine progress toward stated goals and objectives.
- Responded on 24-hour, 7-day basis to significant unusual occurrences.
- Assisted staff members through individual and group conferences in analyzing problems and improving skills.
- Collaborated with store manager to maintain daily operations.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Developed policies and procedures for effective facilities management.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Able to conduct initial and quarterly psychosocial assessments to develop and implement individualized service plan, in collaboration with program participants, based on information gathered through utilization of psychosocial assessment.
- Collaborate with participants to maintain housing stability goals.
- Develop professional relationships with program participants and maintain caseload of 15-40 participants.
- Provide outreach, housing navigation, and housing location services.
- Conduct regular “face-to-face” visits at indoor and outdoor locations per comfort level and current needs of program participants. Once participant is housed, conduct regular home visits.
- Ensure that participants are linked to health, mental health, and substance use services as needed.
- Assist participants with obtaining employment, and/or establishing benefits, and/or educational opportunities.
- Assist program participants with maintaining treatment regimens including accompanying participants to appointments with physical health, mental health, and other care providers as needed.
- Assist participants in gaining access to mainstream benefits, including but not limited to Medical, GR, SSI, etc.
- Utilize harm reduction, “client-focused” and strengths-based intervention and treatment model
Intense Case Management Lead
Sanctuary of Home
11.2020 - 02.2025
- Providing case management services including independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, community integration, and linkage to community providers for substance use, primary and mental health care
- Collaborating with clients to develop individualized treatment plans that address short- and long-term goals
- Providing on-going case management support to assess plan progress and ensure goals are met or adjusted as necessary
- Providing strengths-based case management and service coordination designed to assist clients in obtaining and maintaining stable housing
- Maintain documentation standards as set forth by the program contract and PATH policies
Education
High School Diploma -
College Ready Academy
Los Angeles, CA06.2012
Skills
- Facility Inspections
- Team Meeting Management
- Nursing Staff Management
- Facility Support
- Facility Policies and Procedures
- Clinical Staff Management
- Corrective Action Plans
- Facility Management
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Whatever it takes
Certification
Direct support , Management of aggressive behavior, crisis prevention and intervention training, First aid cpr ,and basic life safety. Trauma informed care, Case management training, Medication administration, Cal aim, Motivational interviewing.
Timeline
Assistant Facility Administrator
Helen Anne Residential Care LLC
11.2020 - Current
Intense Case Management Lead
Sanctuary of Home
11.2020 - 02.2025
High School Diploma -
College Ready Academy
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