Neil Armin Santos
Ottawa,ON
Summary
Highly-motivated individual with a strong work ethic and adaptability skills as well as a background in technology-related roles. Adept at working effectively unsupervised, collaboratively with teams, quickly mastering new skills and known for leveraging analytical thinking and creativity to solve problems to deliver high-impact solutions in fast-paced environments. Committed to continuous learning to contribute to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Financial Broker
Greatway Financial
Ottawa, Ontario
01.2023 - Current
- Developed and maintained relationships with customers to ensure satisfaction of services.
- Monitored regulatory changes in the industry to ensure compliance with laws and regulations.
- Analyzed client portfolios to identify potential opportunities for investments or savings.
- Identified customer financial needs and provided appropriate solutions.
- Resolved customer complaints promptly while ensuring adherence to company policies.
- Attended conferences and networking events to stay abreast of industry developments.
- Collaborated with colleagues across departments when needed.
- Created detailed reports on customer accounts including balance sheets and activity summaries.
- Utilized financial planning software to model scenarios and forecast financial outcomes for clients.
Data Entry Intern
The Royal Astronomical Society of Canada (RASC)
Toronto, Ontario
05.2022 - 10.2022
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Developed strong relationships with clients through excellent customer service skills.
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Created PowerPoint presentations for internal use or external clients when required.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Composed correspondence such as letters, emails, memos, reports and other documents.
Dietary Aide /Food Prep Cooking Assistant
Alavida Lifestyle
Ottawa, Ontario
04.2017 - 06.2022
- Labeled containers with identifying information like date prepared and expiration dates.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Kept track of supplies used in the kitchen to ensure restocking when necessary.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Performed additional tasks assigned by chef or supervisor.
- Re-stocked, organized and arranged service and food stations.
Coffee Barista
Second Cup
Ottawa, Ontario
05.2021 - 02.2022
- Maintained cleanliness of work area, including counters and equipment.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Followed all safety regulations when handling hot beverages or machinery.
- Ensured that beverages were prepared correctly using standardized recipes.
- Kept records of sales transactions accurately in order to track inventory levels.
Education
College Diploma - Medical Laboratory Assistant
Algonquin Careers Academy
Ottawa, ON03-2024
Bachelor of Science - Biology
University of Ottawa
Ottawa, ONSkills
- Computer Skills
- Interpersonal Communication
- Problem-Solving
- Analytical Skills
- Written Communication
- Data Gathering
- Schedule Management
- Self Motivation
- Team Leadership
- Teamwork and Collaboration
- Customer Service
Certification
- First Aid and CPR Training Certification
- Building Young Entrepreneur Program Certificate
- Computer and Typing Essentials Completion
- Enriched Academy Training Certification
Languages
English
Native/ Bilingual
French
Limited
Timeline
Financial Broker
Greatway Financial
01.2023 - Current
Data Entry Intern
The Royal Astronomical Society of Canada (RASC)
05.2022 - 10.2022
Coffee Barista
Second Cup
05.2021 - 02.2022
Dietary Aide /Food Prep Cooking Assistant
Alavida Lifestyle
04.2017 - 06.2022
College Diploma - Medical Laboratory Assistant
Algonquin Careers Academy
Bachelor of Science - Biology
University of Ottawa
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