Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Additional Information
Timeline
Generic

NEIL REILLY

Toronto,ON

Summary

Professional, hands-on and highly accomplished professional with ten years of progressive experience. Proven record of success in developing and implementing effective strategies to deliver first-rate services. Highly organized and customer-focused with a mature attitude, self-motivation and commitment. Competent at establishing positive rapport, meeting customer requirements and providing exceptional service.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Program Manager, Supply Support and Retail

Toronto Humane Society
03.2021 - Current
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Interacted with customers and clients to identify business needs and requirements.
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.

Manager, Adoptions and Rehoming

Toronto Humane Society
09.2018 - 03.2021
  • Oversee day to day operation of all aspects of Adoption, Re-Homing and Pet Support departments.
  • Ensure delivery and provision of top quality customer service and client care.
  • Manage Adoptions, Pet Support and Re-Homing staff, including scheduling, reviewing work, training, performance reviews, promoting, disciplining and dismissing.
  • Review, evaluate and make improvements to Adoption and Pet Support procedures.
  • Responsible for ongoing development and maintenance of retail sales program, including stock upkeep, selection and upkeep.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Special Species Adoption Coordinator

Toronto Humane Society
08.2014 - 09.2018
  • Responsible for training Special Species staff.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Event organizing and multi-media advertising of animals.
  • Presenting adoption figures to shelter management.
  • Training shelter volunteers on animal handling and protocols.
  • Interviewing potential animal adopters.
  • Educate and answer questions for general public.
  • Advertising and selling on site equipment and housing for animals.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Special Species Adoption Counsellor

Toronto Humane Society
02.2014 - 08.2014
  • Interviewing potential animal adopters.
  • Educate and answer questions for general public.
  • Update and maintain shelter management system regarding our animals.
  • Liaising and updating facilities veterinary surgery about individual animals.
  • Assist Supervisor with various tasks associated with daily operations of shelter.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Animal Care Worker

Toronto Humane Society
07.2013 - 02.2014
  • Assist with special diet and behaviour management.
  • Cleaning of animal viewing, public and staff areas within building.
  • Successfully trained to highest level dog handler.
  • Liaising and updating facilities veterinary surgery about individual animals.
  • Interact with public when working in animal viewing areas.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.

Painter

Prime and Paint
01.2013 - 07.2013
  • Work daytime and evening hours, as per individual job requirements.
  • Mixed and matched paints according to customer specifications.
  • Conducted final work check to assess quality and make corrections if necessary.
  • Proficient with brushes and rollers and cleaning all equipment.
  • Work inside and outside with paints, oils and stains on variety of surfaces.
  • Responsible for cleaning and tidying before we left each day and on job completion.
  • Trusted to collect payments during and after completion of contract.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.

Sales Supervisor

Grosvenor Tropicals
09.2006 - 07.2010
  • Served as team member in actively selling aquariums, reptile housing and all additional equipment.
  • Carried out general shop floor duties, which included cash handling, showroom maintenance, live-stock care, stock management and customer service on daily basis.
  • Successfully earned promotion to senior staff member, took charge of supervising and facilitating training for junior and part-time staff members.
  • Took charge of delivering aquariums throughout country and guided clients on proper care of their fish and aquariums.
  • Selected and hired by various clients to maintain their marine and freshwater aquariums at home and business.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Promoted exceptional customer service by engaging clients on sales floor.

Area Administration Centre Manager

MFI UK Ltd
06.2005 - 09.2006
  • Managed team of 4 people who controlled company’s UK wide installed business.
  • Based in Northern Ireland, was responsible for stores located in Scotland and England as well as 5 local branches.
  • Developed and maintained courteous and effective working relationships.
  • Resolved higher level customer issues and personally saw issue through to satisfactory completion.
  • Responsible for over 60 self employed kitchen, bedroom and bathroom installers.
  • Completed every transaction from initial job acceptance, contact during installation, confirming work completion and payment to installer.
  • Dealt with 11 large furniture retail stores and had contact over the phone and in person with over 80 sales staff, branch managers and warehouse staff.
  • Continually met targets and received awards for continued performance above our benchmarks.
  • Carried out home visits to customers during and after selected furniture installations.
  • Attended area and companywide meetings to discuss and plan procedures, staffing and finance.

Branch Administrator

MFI UK Ltd
03.1999 - 06.2005
  • In control of showroom’s daily administration processes and policies.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Responsible for resolving customer questions and complaints, until customer was satisfied.
  • Accountable for large cash amounts, Health and Safety procedures and showroom ‘point of sale’.
  • Managed branch in absence of General Manager and Sales Manager.
  • Branch liaison with our mainland Head Office, Service Centre and Warehouse.
  • Handpicked to visit area’s stores and trained staff regarding new processes and computer system, which was utilized across company.
  • Showroom key holder.
  • Ordered and maintained supplies for showroom cleaning team.
  • Responsible for ordering company uniforms for sales, admin and cleaning teams.
  • Ordered and tracked replacement stock when needed
  • Maintained stocking levels in staff canteen and showroom drinks machine.

Education

GCSE "O-Levels" -

Laurelhill High School
Lisburn, Northern Ireland, UK

Skills

  • Client Care
  • Supply Chain Distribution
  • Critical Thinking
  • Adaptable and Flexible
  • Event Planning
  • Volunteer Management
  • Performance monitoring

Certification

City & Guilds

R.S.A. (Royal Society of The Arts)


Hobbies

Hobbies include; Arsenal FC., Aquariums and Lego Building. 

Additional Information

WHMIS - Certified 2022

Timeline

Program Manager, Supply Support and Retail

Toronto Humane Society
03.2021 - Current

Manager, Adoptions and Rehoming

Toronto Humane Society
09.2018 - 03.2021

Special Species Adoption Coordinator

Toronto Humane Society
08.2014 - 09.2018

Special Species Adoption Counsellor

Toronto Humane Society
02.2014 - 08.2014

Animal Care Worker

Toronto Humane Society
07.2013 - 02.2014

Painter

Prime and Paint
01.2013 - 07.2013

Sales Supervisor

Grosvenor Tropicals
09.2006 - 07.2010

Area Administration Centre Manager

MFI UK Ltd
06.2005 - 09.2006

Branch Administrator

MFI UK Ltd
03.1999 - 06.2005

GCSE "O-Levels" -

Laurelhill High School

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NEIL REILLY