NEIL REILLY
Toronto,ON
Summary
Professional, hands-on and highly accomplished professional with ten years of progressive experience. Proven record of success in developing and implementing effective strategies to deliver first-rate services. Highly organized and customer-focused with a mature attitude, self-motivation and commitment. Competent at establishing positive rapport, meeting customer requirements and providing exceptional service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Program Manager, Supply Support and Retail
Toronto Humane Society
03.2021 - Current
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Manager, Adoptions and Rehoming
Toronto Humane Society
09.2018 - 03.2021
- Oversee day to day operation of all aspects of Adoption, Re-Homing and Pet Support departments.
- Ensure delivery and provision of top quality customer service and client care.
- Manage Adoptions, Pet Support and Re-Homing staff, including scheduling, reviewing work, training, performance reviews, promoting, disciplining and dismissing.
- Review, evaluate and make improvements to Adoption and Pet Support procedures.
- Responsible for ongoing development and maintenance of retail sales program, including stock upkeep, selection and upkeep.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Special Species Adoption Coordinator
Toronto Humane Society
08.2014 - 09.2018
- Responsible for training Special Species staff.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Event organizing and multi-media advertising of animals.
- Presenting adoption figures to shelter management.
- Training shelter volunteers on animal handling and protocols.
- Interviewing potential animal adopters.
- Educate and answer questions for general public.
- Advertising and selling on site equipment and housing for animals.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Special Species Adoption Counsellor
Toronto Humane Society
02.2014 - 08.2014
- Interviewing potential animal adopters.
- Educate and answer questions for general public.
- Update and maintain shelter management system regarding our animals.
- Liaising and updating facilities veterinary surgery about individual animals.
- Assist Supervisor with various tasks associated with daily operations of shelter.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Animal Care Worker
Toronto Humane Society
07.2013 - 02.2014
- Assist with special diet and behaviour management.
- Cleaning of animal viewing, public and staff areas within building.
- Successfully trained to highest level dog handler.
- Liaising and updating facilities veterinary surgery about individual animals.
- Interact with public when working in animal viewing areas.
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Painter
Prime and Paint
01.2013 - 07.2013
- Work daytime and evening hours, as per individual job requirements.
- Mixed and matched paints according to customer specifications.
- Conducted final work check to assess quality and make corrections if necessary.
- Proficient with brushes and rollers and cleaning all equipment.
- Work inside and outside with paints, oils and stains on variety of surfaces.
- Responsible for cleaning and tidying before we left each day and on job completion.
- Trusted to collect payments during and after completion of contract.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
Sales Supervisor
Grosvenor Tropicals
09.2006 - 07.2010
- Served as team member in actively selling aquariums, reptile housing and all additional equipment.
- Carried out general shop floor duties, which included cash handling, showroom maintenance, live-stock care, stock management and customer service on daily basis.
- Successfully earned promotion to senior staff member, took charge of supervising and facilitating training for junior and part-time staff members.
- Took charge of delivering aquariums throughout country and guided clients on proper care of their fish and aquariums.
- Selected and hired by various clients to maintain their marine and freshwater aquariums at home and business.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Promoted exceptional customer service by engaging clients on sales floor.
Area Administration Centre Manager
MFI UK Ltd
06.2005 - 09.2006
- Managed team of 4 people who controlled company’s UK wide installed business.
- Based in Northern Ireland, was responsible for stores located in Scotland and England as well as 5 local branches.
- Developed and maintained courteous and effective working relationships.
- Resolved higher level customer issues and personally saw issue through to satisfactory completion.
- Responsible for over 60 self employed kitchen, bedroom and bathroom installers.
- Completed every transaction from initial job acceptance, contact during installation, confirming work completion and payment to installer.
- Dealt with 11 large furniture retail stores and had contact over the phone and in person with over 80 sales staff, branch managers and warehouse staff.
- Continually met targets and received awards for continued performance above our benchmarks.
- Carried out home visits to customers during and after selected furniture installations.
- Attended area and companywide meetings to discuss and plan procedures, staffing and finance.
Branch Administrator
MFI UK Ltd
03.1999 - 06.2005
- In control of showroom’s daily administration processes and policies.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Responsible for resolving customer questions and complaints, until customer was satisfied.
- Accountable for large cash amounts, Health and Safety procedures and showroom ‘point of sale’.
- Managed branch in absence of General Manager and Sales Manager.
- Branch liaison with our mainland Head Office, Service Centre and Warehouse.
- Handpicked to visit area’s stores and trained staff regarding new processes and computer system, which was utilized across company.
- Showroom key holder.
- Ordered and maintained supplies for showroom cleaning team.
- Responsible for ordering company uniforms for sales, admin and cleaning teams.
- Ordered and tracked replacement stock when needed
- Maintained stocking levels in staff canteen and showroom drinks machine.
Education
GCSE "O-Levels" -
Laurelhill High School
Lisburn, Northern Ireland, UKSkills
- Client Care
- Supply Chain Distribution
- Critical Thinking
- Adaptable and Flexible
- Event Planning
- Volunteer Management
- Performance monitoring
Certification
City & Guilds
R.S.A. (Royal Society of The Arts)
Hobbies
Hobbies include; Arsenal FC., Aquariums and Lego Building.
Additional Information
WHMIS - Certified 2022
Timeline
Program Manager, Supply Support and Retail
Toronto Humane Society
03.2021 - Current
Manager, Adoptions and Rehoming
Toronto Humane Society
09.2018 - 03.2021
Special Species Adoption Coordinator
Toronto Humane Society
08.2014 - 09.2018
Special Species Adoption Counsellor
Toronto Humane Society
02.2014 - 08.2014
Animal Care Worker
Toronto Humane Society
07.2013 - 02.2014
Painter
Prime and Paint
01.2013 - 07.2013
Sales Supervisor
Grosvenor Tropicals
09.2006 - 07.2010
Area Administration Centre Manager
MFI UK Ltd
06.2005 - 09.2006
Branch Administrator
MFI UK Ltd
03.1999 - 06.2005
GCSE "O-Levels" -
Laurelhill High School
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