Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Qualifications And Training
Affiliations
Bio
References
Timeline
Generic
Neil Mushrow

Neil Mushrow

Scotts Valley

Summary

Dynamic VIP Hospitality and Leisure Professional with extensive experience across 80 countries, excelling in delivering exceptional guest services and creating memorable experiences. Proven ability to maintain a relaxed yet professional demeanor while servicing elite clients, consistently surpassing their expectations through meticulous attention to detail and high standards of service. Passionate about exploring new destinations while enhancing client satisfaction and loyalty.

Overview

24
24
years of professional experience

Work History

Education Specialist

Oneill Sea Odyssey
Santa Cruz
02.2025 - Current
  • Teaching on the Oneil Odyssey, a 65-ft education vessel out of Santa Cruz, CA, as a specialist teacher and deckhand.
  • Instructing how to use navigational equipment, charts, and natural features to successfully introduce navigational skills to elementary school children.

Student Engagement Teacher

Scotts Valley School District
08.2023 - Current
  • Supportive role working with students to improve confidence and to encourage learning and education through small group and individual sessions.
  • Looked at areas of development and the implementation of practical activities, life skills and health awareness.
  • Created student benchmarks for aspirations and aims, and worked with other agencies as necessary to support students.

Senior Travel & Tourism Lecturer

Nottingham College
07.2017 - 07.2023
  • Promoted excitement among students in classroom through delivery of interesting topics.
  • Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
  • Encouraged students to actively participate in class through positive reinforcement and engagement techniques.

Learning Development Manager

Thomson Cruises
06.2014 - 07.2017
  • Overall responsibility for the learning and development program of the four ships within the Fleet.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.

Adventure Training Manager

Wigwam Weekends
01.2010 - 06.2014
  • Working within 30 UK private schools and education settings, teaching staff adventure training.
  • Regularly coordinated meetings with educational staff, families, and external organizations. Highlighting pre-trip concerns and swiftly addressing these.
  • Successfully supported schools with adventure expeditions and trips, with no injuries or adverse issues while undertaking education and community projects lasting between 7 and 21 days.

Shore Excursion Manager

Turquoise Private Yacht Charter
06.2005 - 01.2010
  • Coordinated and delivered a comprehensive shore excursion program, and assumed the responsibility for the development of the excursion staff.
  • Met with private providers of excursions during the pre-seasons, negotiating the price and quality of the activities required.
  • Provided group training sessions on current and new locations throughout the season.

Deputy Resort Manager

Neilson Activity Holidays
11.2003 - 06.2005
  • Provided guests with information, help, and guidance to ensure a high standard of customer service.
  • Shared responsibility with the Training Manager for assisting, organizing, coordinating, and delivering staff training.
  • Coordinated staff work rosters, days off, and any required payroll information.

Youth Activity Coordinator

Princess Cruises
Los Angeles
02.2001 - 11.2003
  • Worked closely with the Entertainment Director and other shipboard managers, highlighting a positive, welcoming environment for all young people onboard.
  • Created memorable moments through engaging activities and enthusiastic staff to create a world-class onboard youth program.
  • Promoted a positive environment by mentoring and leading my team of 20 youth staff through positive actions, training, and ongoing development programs.

Education

Bachelor of Outdoor Education -

Charles Sturt University
Albury, NSW

Skills

  • Excellent organizational skills
  • A passion for the industry and delivery of exceptional experiences
  • Collaboration techniques
  • Public speaking
  • Team building
  • Staff training
  • Exquisite communication skills
  • Able to perform gracefully under pressure
  • High degree of attention to detail
  • Passion and pride in work
  • Sense of Fun
  • Calm in emergency situations
  • Resourceful approach
  • Proficient skills in MS Office
  • Able to work with and accommodate different cultures
  • Excellent guest contact skills, socially confident
  • Confident in all aspects of first aid
  • Role model to company standards
  • Interpersonal communication
  • Interactive learning
  • Self motivation
  • Schedule management
  • Creative instruction style
  • Reliability
  • Leadership trained
  • Multitasking
  • Teamwork

Hobbies and Interests

  • TRAVEL
  • CULTURE & CUISINE
  • SPORTS
  • EDUCATION
  • TRAINING
  • PERSONAL DEVELOPMENT

Qualifications And Training

  • PTLLS - Teaching Qualification
  • International Trainer Accreditation
  • Diploma in Hospitality Training
  • Diet & Nutrition Qualifications
  • Certified First Aid Instructor
  • Marine First Aid Certificate
  • US CPR Accredited

Affiliations

  • US Coast Guard Auxiliary
  • Personal Development
  • Travel / Guiding
  • Outdoor Pursuits
  • Reading
  • Antiquities
  • Sports Coaching
  • Nature

Bio

  • Traveled extensively visiting over 80 countries
  • Private guide leading tours VIP to distinguished guests.
  • Excellent Geographical Knowledge
  • Significant Cruise & Marine Experience
  • Member of US Coast Guard Auxiliary

HEALTH

  • Can Stand / Walk for long Periods
  • Can lift 50 lbs
  • No Medical Conditions

General

  • Willingness to work anywhere within the United States.
  • Based in California
  • Available 08/25

References

References available upon request.

Timeline

Education Specialist

Oneill Sea Odyssey
02.2025 - Current

Student Engagement Teacher

Scotts Valley School District
08.2023 - Current

Senior Travel & Tourism Lecturer

Nottingham College
07.2017 - 07.2023

Learning Development Manager

Thomson Cruises
06.2014 - 07.2017

Adventure Training Manager

Wigwam Weekends
01.2010 - 06.2014

Shore Excursion Manager

Turquoise Private Yacht Charter
06.2005 - 01.2010

Deputy Resort Manager

Neilson Activity Holidays
11.2003 - 06.2005

Youth Activity Coordinator

Princess Cruises
02.2001 - 11.2003

Bachelor of Outdoor Education -

Charles Sturt University

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Neil Mushrow