Summary
Overview
Work History
Skills
Professional Development
Timeline
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Neil McDonald

Saskatoon,SK

Summary

Manager Profile Multifaceted and goals-driven professional with broad experience in overseeing business operations to drive profitable growth and increase business outcomes. Well-versed in optimizing workflow, developing and implementing business plans, and setting high-performance standards. A decisive leader and mentor; excel at training and building team for enhancing individual accountability to decrease costs and maximize operational efficiency. Known for strong work ethic with excellent communication, time management, problem-solving, multitasking, critical thinking, and decision-making skills.

Overview

27
27
years of professional experience

Work History

Transportation Manger

The Dufresne Group
06.2023 - 08.2024
  • Maintained compliance with all regulations, avoiding fines and penalties for the organization.
  • Managed a team of drivers, providing support and guidance to improve performance and productivity.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
  • Organized records of vehicles, schedules and completed orders.
  • Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
  • Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
  • Managed 2 locations in Saskatchewan. Drivers in Regina and saskatoon.
  • Conducting Store visits with Store Mangers to discuss delivery issues. Ashley's Saskatoon/Regina, Defense Saskatoon/Prince Albert/Swift Current
  • Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.
  • Oversaw team of 9 drivers in Saskatoon and 3 in Regina by reviewing performance to promote timely and efficient deliveries and operations.
  • Prepared and updated employees' daily work schedules and resolved delivery problems.
  • Analyzed historical trends to proactively address potential challenges within the supply chain.
  • Collaborated with other departments, aligning goals to improve overall company performance.
  • Coordinated logistics activities across multiple locations for seamless distribution operations.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Communicated with customer service and sales teams to improve productivity and service ratings.
  • Implemented safety measures, resulting in a significant decrease in accidents and injuries among drivers.
  • Fostered a positive work environment by promoting open communication channels between staff members.
  • Oversaw inventory management, ensuring accurate records were maintained for timely deliveries and stock replenishment.
  • Streamlined operations by implementing new technologies for better communication and data management.
  • Improved on-time delivery rates with detailed tracking and monitoring of shipments.
  • Enhanced team productivity by introducing comprehensive training programs for new hires.
  • Improved safety records, conducting regular vehicle maintenance checks and driver training sessions.
  • Improved driver retention rates with focus on professional development and positive work environment.

Operations Manager

FEDEX GROUND
01.2021 - 06.2023
  • Train package handlers and new hires to increase individual skills and competencies
  • Complete daily sort within defined timelines, while maintaining the confidentiality of sensitive matters
  • Evaluate reports and daily sort for making informed decisions and providing feedback improvement
  • Analyze staff performance, handle employees' concerns / discipline issues, and boost staff productivity
  • Supervise and allocate tasks to staff members for efficient sortation of packages across the facility
  • Perform investigations for timely resolution of customer service issues.
  • Elevated staff loyalty and improved retention by appreciating and rewarding package handlers.
  • Managed administrative functions as well as planned and scheduled working hours for days and months for smooth execution of processes, while ensuring compliance with FXG policies and governmental regulations.
  • Optimized operational quality and reduced operational costs through efficient management of all processes / expenses along with tracking and administering trailers.
  • Facilitated the achievement of desired outcomes by developing key metrics, assessing improvements in metrics, and designing robust strategies.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems to boost overall product consistency and reliability.

General Manager

FLYING J
01.2018 - 01.2021
  • Remained compliant with COVID-19 measures and Saskatchewan processes as well as followed food safety / quality protocols
  • Minimized risk of fluids leakage for semi-trucks as well as ascertained appropriate disposal of dangerous material
  • Analyzed daily goals in collaboration with teams and ensured achievement of set margins / KPIs for long-term business success
  • Executed a broad range of tasks, such as ordering for Deli, performing daily walks of all zones, establishing priorities, and verifying completion of daily, weekly, and monthly assents
  • Participated in daily team and weekly Manager meetings for discussing issues and making recommendations.
  • Spearheaded seamless management of high-volume 24-hour Travel Center with more than 20 team members.
  • Protected workers / guests from workplace hazards by adhering to fire safety protocols, providing WHMIS training, assuring appropriate usage of PPE, and preserving safety of gas, diesel, and propane.
  • Administered and maintained property inside and out, including retail stores, 12 diesel / gas pumps, hot / cold deli, 85 semi-truck / trailer parking lot, four gas / deasil pumps with two RV dump stations, five deasil high flow pumps, four showers, and landlord to Denny's.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Fulfilment Manager

WALMART
01.2017 - 01.2018
  • Facilitated other departments in achieving success through determining the completion of assigned tasks, reviewing incoming invoices, and planning time efficiently
  • Oversaw the responsibility of stocking sales floor with all GM products, processing overstock, and completing all consumable and GM selections from the back warehouse
  • Delivered exceptional customer experience by displaying merchandising, proceeding operational decisions, and handling P&L.
  • Streamlined daily processes through implementation and adherence to company policies and standards.
  • Ensured optimum functioning by leading and training a team of over 20 associates for adhering to stringent timelines.
  • Complied with safety measures, while managing and unloading all incoming GM, consumables, fresh stock every evening worth $150K to $350K from four to six truck trailers.
  • Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
  • Tracked delivery goals and developed improvement plans to correct deficiencies.
  • Increased workforce productivity by developing effective training programs tailored towards individual skill sets.
  • Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
  • Used advanced planning tools to balance service, inventory, and resource utilization levels.
  • Implemented safety protocols in the warehouse, reducing workplace accidents and injuries.
  • Elevated inventory control standards by designing customized tracking systems based on specific storage requirements.
  • Analyzed data trends to forecast inventory needs accurately, avoiding stockouts or overstocks.

Manager Stockroom

WALMART
01.2015 - 01.2017
  • Oversaw daily operations of the stockroom along with upholding stock levels, ordering supplies, avoiding overstocking, removing damaged / extra goods from stockroom, and checking expiry dates
  • Organized stockroom and documented inventory records with keen attention to detail and precisions.
  • Performed diversified roles within the organization for demonstrating utmost dedication towards work excellence.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Produce Manager

WALMART
01.2015 - 01.2016
  • Managed all operations of the store, including placing orders of products, receiving daily deliveries, replenishing displays, and checking invoices
  • Reserved company standards and poseurs by training and coordinating with Produce Department Manager
  • Provided support in screening and recruiting competent staff for other departments in accordance with needs
  • Authorized to open and close store when necessary via key and alarm code
  • Worked closely with overnight produce stocks two to three times a month.
  • Generated over $7M sales in produce department and total sales up to $100M through planning and implementation.
  • Maintained appropriate stock levels by controlling inventory with keen focus on reducing shrink within the department.
  • Provided excellent services to customers by assisting in locating items, meeting requests, and resolving issues for maximizing customer satisfaction.

Store Manager

REXALL DRUGS
01.2011 - 01.2015
  • Attained all targets by administering daily activities from inspiring staff members to controlling inventory, merchandising, and marketing
  • Promoted team spirit to work as one team by reuniting pharmacy and front staff along with regaining ASM's confidence
  • Maintained conformity with defined budget and surpassed expectations in payroll, stock reduction, and expenses control
  • Engaged in Exile Island for the children's wish foundation.
  • Decreased customer complaints and amplified the Total Rexall experience by providing outstanding service and conducting customer feedback surveys.
  • Strengthened professional competencies by completing Store Manager Program and In Side Out training.

Store Manager

The North West Company International
Northern Canada
06.1997 - 08.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Skills

  • Business Operations Management
  • Staff Performance Administration
  • Process Improvement Initiatives
  • Team Building and Leadership
  • Strategic Planning and Execution
  • Customer Satisfaction / Retention
  • Staff Training and Development
  • Sales and Marketing Strategies
  • Operational Excellence
  • Key Relationship Building
  • KPIs / Goals Achievement
  • Inventory Level Maintenance
  • Internal loss prevention
  • Carrier Selection
  • Warehouse Operations
  • Transportation Regulations
  • Safety Management
  • Route Planning
  • Load Planning
  • Safety regulations implementation
  • Budget Control
  • Cost control and tracking
  • Performance maximization
  • Staff recruitment
  • Relationship Building
  • Profit and Loss Management
  • Vehicle Inspection
  • Customer Service
  • Problem-Solving
  • Problem-solving abilities

Professional Development

St. John's First Aid

Timeline

Transportation Manger

The Dufresne Group
06.2023 - 08.2024

Operations Manager

FEDEX GROUND
01.2021 - 06.2023

General Manager

FLYING J
01.2018 - 01.2021

Fulfilment Manager

WALMART
01.2017 - 01.2018

Manager Stockroom

WALMART
01.2015 - 01.2017

Produce Manager

WALMART
01.2015 - 01.2016

Store Manager

REXALL DRUGS
01.2011 - 01.2015

Store Manager

The North West Company International
06.1997 - 08.2010

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Neil McDonald