Neil Luxton
Bancroft,ON
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Collections Enforcement Officer
Canada Revenue Agency
05.1994 - 01.2025
- Maintained detailed records of investigations, actions taken, and outcomes achieved for future reference and analysis.
- Ensured consistent application of laws and regulations across diverse contexts by adhering strictly to established protocols.
- Improved response times by effectively prioritizing tasks based on urgency, risk, and available resources.
- Managed caseloads efficiently, ensuring timely resolution of outstanding matters while maintaining a high standard of service delivery.
- Worked closely with public and remained courteous and calm while defusing tense situations.
Off-Ice Officials Crew Chief
Oshawa Generals Hockey Club
09.1988 - Current
- Organize game night assignments for crew members, ensuring efficient use of time and resources.
- Train new team members on key roles to maintain flexibility.
- Maintain attendance and job duties records.
- Handle pay invoicing to the team and pay distribution to off-ice officials.
- Report to Vice President/General Manager of the team and Director of Administration of the league.
Education
Sport Administration
Durham College
Oshawa, ON05-1990
Skills
- Quality assurance
- Training and mentoring
- Schedule coordination
- Customer service
- Active listening
- Data entry
- Customer relations
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Microsoft Office Suite
Languages
English
Certification
- Smart Serve Certification - August 2025
Timeline
Collections Enforcement Officer
Canada Revenue Agency
05.1994 - 01.2025
Off-Ice Officials Crew Chief
Oshawa Generals Hockey Club
09.1988 - Current
Sport Administration
Durham College
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