Neil Hanasan
Markham,Canada
Summary
Results-driven professional in sales, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
6
6
years of professional experience
Work History
Client Account Manager – Sales
Solvere Services Ltd.
Toronto, Ontario
03.2021 - 01.2025
- Call active leads and discuss clients’ financial situations to provide potential debt relief solutions that they may qualify for.
- Collect the necessary information and documents to process the filing of the solutions.
- Organize the files and documents before sending the cases over to the case managers and trustees.
- Supported sales team members to drive growth and development.
Customer Experience Team Lead
AnywhereWorks
10.2020 - 01.2021
- Supervised and managed a team of 15-20 members remotely
- Provided and accurately documented call handling feedbacks to associates on the team
- Evaluated calls of each team member on a weekly basis for quality assurance
- Organized both team and one on one meetings with team members to discuss performance, goals and company updates
- Took on over-flowed calls when queues are busy to help with call volume
Customer Experience Associate
AnywhereWorks
07.2020 - 09.2020
- Delivered exceptional customer service to clients' customers.
- Collected necessary details meeting clients' expectations.
- Achieved a top 50-ranked associate consistently out of hundreds, based on the provided performance indicators.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Team Manager
Affinity Global
11.2019 - 04.2020
- Managed a team consisting of 8 to 10 members.
- Monitored calls and provided feedback to ensure call quality is up to par with company standards.
- Provided coaching to agents to ensure that monthly targets are met.
- Responded to numerous escalation calls and resolved issues to clients' satisfaction.
- Ensured team members' punctuality and performance adherence.
Collection Agent (Calls/ Online Chats)
Affinity Global
12.2018 - 10.2019
- Managed credit operations for Rogers and Fido.
- Spoke to delinquent members by phone and identified why accounts had not been paid.
- Succeeded in collecting outstanding financial obligations from clients.
- Provided exemplary service to customers in need of assistance.
- Consistently delivered top results on essential performance indicators.
Education
High School Diploma - Finance, Business, Economics
Father Michael Mcgivney
06.2016
Skills
- Punctual
- Customer service
- Critical thinking
- Data-driven decision making
- Sales strategy
- Team leadership
- Self motivation
- Detail-oriented
References
References available upon request.
Timeline
Client Account Manager – Sales
Solvere Services Ltd.
03.2021 - 01.2025
Customer Experience Team Lead
AnywhereWorks
10.2020 - 01.2021
Customer Experience Associate
AnywhereWorks
07.2020 - 09.2020
Team Manager
Affinity Global
11.2019 - 04.2020
Collection Agent (Calls/ Online Chats)
Affinity Global
12.2018 - 10.2019
High School Diploma - Finance, Business, Economics
Father Michael Mcgivney
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