Summary
Overview
Work History
Education
Skills
Timeline
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Neil Grzes

Edmonton

Summary

Dynamic manager with a proven track record at Fountain Tire, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and conflict resolution, fostering a culture of engagement and continuous improvement. Skilled in budget control and staff development, driving performance and satisfaction in fast-paced environments.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

16
16
years of professional experience

Work History

Manager

Fountain Tire
12.2017 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.

Manager

Kal Tire
01.2010 - 12.2017
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed and motivated employees to be productive and engaged in work.

Education

Bachelor of Commerce - Finance

Grant McEwen
Edmonton, AB
07-2001

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Customer relationship management (CRM)
  • Shift scheduling
  • Sales techniques
  • Conflict resolution
  • Negotiation
  • Budget control
  • Financial management
  • Safety procedures
  • Coaching and mentoring
  • Inventory management

Timeline

Manager

Fountain Tire
12.2017 - Current

Manager

Kal Tire
01.2010 - 12.2017

Bachelor of Commerce - Finance

Grant McEwen

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Neil Grzes