NEIL GRAHAM
CA,CA
Summary
Dynamic Senior Technical Professional with extensive experience in managing technical operations and optimizing system performance. Expertise in streamlining processes and enhancing operational efficiency through effective problem-solving and project management. Proven track record of leading teams to resolve complex technical challenges while fostering collaborative environments that promote seamless workflows. Recognized for delivering high-quality results and adapting to evolving project requirements, ensuring system reliability and continuous improvement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Technical Operations Specialist
NBCUniversal
Universal City, CA
01.2006 - Current
- Perform advanced troubleshooting, maintenance, testing, and repair of complex production, finishing, and delivery systems supporting mission-critical broadcast and streaming operations.
- Develop, author, revise, and maintain Standard Operating Procedures (SOPs) to ensure consistent, compliant, and safe execution of technical tasks.
- Execute work orders, job plans, and preventive maintenance activities with minimal impact to production schedules.
- Interpret and work from technical schematics, signal flow diagrams, wiring paths, and system documentation to diagnose and resolve issues.
- Ensure all work complies with regulatory requirements, internal controls, and quality standards comparable to GMP environments.
- Support internal and external audits by preparing documentation, logs, maintenance records, and system validation evidence.
- Provide technical training and mentorship to staff, ensuring safe operation and adherence to procedures.
- Participate in on-call rotations and off-hours support, responding to urgent facility and system issues.
- Collaborate daily with engineering, IT, facilities, production, and external vendors to maintain system uptime and reliability.
- Implement process improvements that reduced downtime and improved turnaround efficiency by 20%.
- Lead conform, color grading, and finishing for hit series including Law & Order: SVU, Chicago Fire, FBI, and The Olympics.
- Manage editorial, marketing, and QC teams to ensure seamless broadcast delivery across NBC, Peacock, Netflix, and HBO.
- Introduced workflow improvements that reduced turnaround times by 20%, boosting operational efficiency.
- Delivered 300+ episodes annually with zero compliance issues, maintaining creative and technical accuracy.
- Authored SOPs and trained 40+ post-production staff, enhancing quality and performance consistency.
Digital Tech Operations
NBCUniversal
Universal City, CA
01.2010 - 01.2016
- Tested and integrated editing and finishing platforms (Avid, Flame, Resolve, Clipster, Cortex) across network facilities.
- Partnered with IT and engineering teams to optimize hardware/software for high-volume editorial environments.
- Standardized handoff processes between color, audio, and editorial departments to reduce production bottlenecks.
- Contributed to workflow innovations that improved reliability and delivery accuracy for primetime shows.
- Supported QC and versioning initiatives that ensured flawless broadcast and streaming compliance.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Freelance Supercross Filming and Editing
Honda HRC Racing Corporation
Torrance, Ca
01.2023 - Current
- Provide filming, editing, and highlight reel production for Supercross events.
- Edit and deliver fast-turnaround content optimized for digital and broadcast use.
- Manage footage organization, color consistency, and delivery formatting.
- Partner with production teams to ensure smooth event-to-air workflows.
- Apply motion graphics and effects to enhance visual storytelling.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Telecine Assist
NBCUniversal
Universal City, CA
01.2008 - 01.2012
- Managed daily telecine operations, ensuring accurate film-to-video transfers and visual consistency.
- Supported post-production workflows for network programming, maintaining on-air delivery standards.
- Assisted in mastering and QC checks for multiple broadcast formats and platforms.
- Collaborated with colorists and editors to achieve creative intent across all deliverables.
- Maintained precise archival and asset tracking systems for post-production media.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Tape Operator
NBCUniversal
Universal City, CA
01.2006 - 01.2008
- Operated tape decks and managed signal routing for live and recorded broadcast workflows.
- Monitored and logged video feeds to ensure technical accuracy and signal quality.
- Assisted editors with ingest, formatting, and playback for post-production.
- Coordinated tape inventory and ensured timely delivery for broadcast schedules.
- Supported the transition from tape-based to file-based post workflows within the studio.
- Operated advanced tape systems for audio and video production.
- Collaborated with production teams to meet tight deadlines and quality standards.
- Trained junior operators on equipment usage and safety protocols.
- Streamlined workflows to enhance efficiency in media handling processes.
- Conducted routine maintenance on tape machines to ensure optimal performance.
- Implemented quality control measures to reduce errors during tape duplication.
- Assisted in archiving projects, preserving historical media for future use.
- Demonstrated adaptability by learning new technologies and software quickly as they were introduced into the workplace.
Tape Operator, Telecine Assist, Colorist
Level Post House
Burbank
01.2003 - 01.2006
- Supported color grading, telecine transfers, and tape operations for television and commercial projects.
- Ensured all deliverables met client and network specifications for quality and timing.
- Collaborated with editors and producers to refine visual tone and creative intent.
- Improved turnaround efficiency by maintaining organized post-production workflows.
- Provided technical assistance to ensure smooth operation of color and mastering systems.
- Consulted with approximately 300 customers daily to discuss color options.
- Operated and maintained tape machines for post-production processes.
- Collaborated with editing team to ensure seamless media transitions.
- Monitored quality control for audio and visual integrity during transfers.
- Trained new operators on tape handling techniques and safety protocols.
- Streamlined workflow processes to enhance efficiency in tape management.
- Led troubleshooting efforts to resolve technical issues with equipment promptly.
- Implemented best practices for inventory management of tape supplies.
- Coordinated schedules for tape usage, optimizing resource allocation effectively.
- Collaborated closely with video editors for optimal synchronization between audio tracks and visual content during post-production processes.
- Exceeded client expectations with exceptional attention to detail during playback review, ensuring all requirements were met before finalizing projects.
- Contributed to the overall success of projects by providing valuable input based on past experience, technical knowledge, and creative instincts.
- Enhanced production efficiency by maintaining and operating tape machines for smooth recording sessions.
- Assisted in the training of new tape operators to ensure consistent performance across the team.
- Achieved timely completion of projects by consistently meeting deadlines for tape transfers and duplications.
- Demonstrated adaptability by learning new technologies and software quickly as they were introduced into the workplace.
Skills
- Equipment installation, configuration, and validation
- Electrical signal routing & system diagnostics
- Mechanical aptitude and tool usage
- Computerized maintenance & documentation systems
- Microsoft Office & technical reporting
- Advanced reading, math, and procedural comprehension
- Post-Production Leadership & Workflow Management – Oversees editorial pipelines and cross-department coordination for large-scale productions
- Online Editing & Finishing Expertise – Proficient in conform, grading, and mastering using Avid, Resolve, and Flame for network and streaming
- Color Grading & Visual Enhancement – Ensures tonal balance, color accuracy, and stylistic integrity across all deliverables
- AI-Assisted Editing & Automation – Integrates advanced AI tools to streamline editing and improve content precision
- Cross-Functional Collaboration – Builds strong communication bridges between editorial, audio, QC, and engineering teams
- Remote & Hybrid Workflow Development – Designs flexible, scalable solutions for both in-house and distributed teams
- Team Training & Development – Mentors editors and assistants; authors SOPs to improve quality and efficiency
- Technical Troubleshooting & Optimization – Diagnoses and resolves software, hardware, and workflow challenges to maintain production momentum
Certification
- Editors Guild (IATSE Local 700)
- Multiple technical system certifications (hardware/software platforms)
- Extensive on-the-job technical and safety training
Languages
English
Native or Bilingual
Timeline
Freelance Supercross Filming and Editing
Honda HRC Racing Corporation
01.2023 - Current
Digital Tech Operations
NBCUniversal
01.2010 - 01.2016
Telecine Assist
NBCUniversal
01.2008 - 01.2012
Senior Technical Operations Specialist
NBCUniversal
01.2006 - Current
Tape Operator
NBCUniversal
01.2006 - 01.2008
Tape Operator, Telecine Assist, Colorist
Level Post House
01.2003 - 01.2006