Neil Gharat
New Westminster,BC
Summary
Client-focused professional with MBA and IFC certification, excelling in target-driven environments. Expertise in client engagement, banking needs assessment, and customized financial solutions. Proven success in financial transaction processing and digital banking education, significantly improving client satisfaction and loyalty. Strong problem-solving abilities and collaborative skills drive business growth across functions.
Overview
5
5
years of professional experience
Work History
Manager
Popeyes Louisiana Kitchen
Richmond, Canada
10.2024 - Current
- Proactively engaged with clients in person and through digital platforms, uncovering needs, offering solutions, and creating positive experiences that increased repeat visits.
- Drove sales by promoting products and services aligned with client preferences, exceeding upselling targets by over 15%.
- Led and coached a team of 15+ on customer engagement strategies, digital ordering tools, and service excellence.
- Resolved client concerns with urgency and empathy, retaining business and improving satisfaction scores.
- Oversaw end-of-day financial transaction processing, reconciliation, and reporting with 100% accuracy.
Customer Service Representative
Popeyes Louisiana Kitchen
Richmond, Canada
01.2024 - 09.2024
- Resolved customer inquiries and complaints with clear communication and practical solutions, achieving zero escalations.
- Provided technical support, processed payments, and ensured timely product delivery while managing an average of 30 inbound calls per shift.
- Promoted and upsold company products and services, including discounts, coupons, and home delivery, to enhance revenue and customer satisfaction.
- Supported on-site staff and delivery teams to maintain smooth operations and deliver excellent customer experience.
Assistant Accountant
AR Tax Consultant
01.2021 - 01.2022
- Managed client portfolios by providing tailored financial advice and compliance support, increasing client retention by 15%.
- Identified opportunities to refer clients to additional financial services, expanding business relationships.
- Filed over 100 GST returns with zero discrepancies, ensuring compliance with federal regulations.
- Analyzed financial data and provided actionable recommendations, enhancing client decision-making.
Education
Bachelor of Management Studies - Marketing
The University of Mumbai
Master of Business Administration - Finance
University Canada West
Skills
- Client engagement
- Customer relationship management
- Customer service
- Product promotion
- Team leadership
- Digital ordering systems
- Customer engagement strategies
- Financial transaction processing
Licensure And Certification
- Investment Funds in Canada (IFC) Certification | Canadian Securities Institute
- Google Digital Marketing & E-Commerce Specialization
- Marketing Analytics and Measurement
- Enterprise Design Thinking Practitioner
- Financial Accounting 099
Timeline
Manager
Popeyes Louisiana Kitchen
10.2024 - Current
Customer Service Representative
Popeyes Louisiana Kitchen
01.2024 - 09.2024
Assistant Accountant
AR Tax Consultant
01.2021 - 01.2022
Bachelor of Management Studies - Marketing
The University of Mumbai
Master of Business Administration - Finance
University Canada West