Summary
Overview
Work History
Education
Skills
Websites
Licensure And Certification
Timeline
Generic

Neil Gharat

New Westminster,BC

Summary

Client-focused professional with MBA and IFC certification, excelling in target-driven environments. Expertise in client engagement, banking needs assessment, and customized financial solutions. Proven success in financial transaction processing and digital banking education, significantly improving client satisfaction and loyalty. Strong problem-solving abilities and collaborative skills drive business growth across functions.

Overview

5
5
years of professional experience

Work History

Manager

Popeyes Louisiana Kitchen
Richmond, Canada
10.2024 - Current
  • Proactively engaged with clients in person and through digital platforms, uncovering needs, offering solutions, and creating positive experiences that increased repeat visits.
  • Drove sales by promoting products and services aligned with client preferences, exceeding upselling targets by over 15%.
  • Led and coached a team of 15+ on customer engagement strategies, digital ordering tools, and service excellence.
  • Resolved client concerns with urgency and empathy, retaining business and improving satisfaction scores.
  • Oversaw end-of-day financial transaction processing, reconciliation, and reporting with 100% accuracy.

Customer Service Representative

Popeyes Louisiana Kitchen
Richmond, Canada
01.2024 - 09.2024
  • Resolved customer inquiries and complaints with clear communication and practical solutions, achieving zero escalations.
  • Provided technical support, processed payments, and ensured timely product delivery while managing an average of 30 inbound calls per shift.
  • Promoted and upsold company products and services, including discounts, coupons, and home delivery, to enhance revenue and customer satisfaction.
  • Supported on-site staff and delivery teams to maintain smooth operations and deliver excellent customer experience.

Assistant Accountant

AR Tax Consultant
01.2021 - 01.2022
  • Managed client portfolios by providing tailored financial advice and compliance support, increasing client retention by 15%.
  • Identified opportunities to refer clients to additional financial services, expanding business relationships.
  • Filed over 100 GST returns with zero discrepancies, ensuring compliance with federal regulations.
  • Analyzed financial data and provided actionable recommendations, enhancing client decision-making.

Education

Bachelor of Management Studies - Marketing

The University of Mumbai

Master of Business Administration - Finance

University Canada West

Skills

  • Client engagement
  • Customer relationship management
  • Customer service
  • Product promotion
  • Team leadership
  • Digital ordering systems
  • Customer engagement strategies
  • Financial transaction processing

Websites

Licensure And Certification

  • Investment Funds in Canada (IFC) Certification | Canadian Securities Institute
  • Google Digital Marketing & E-Commerce Specialization
  • Marketing Analytics and Measurement
  • Enterprise Design Thinking Practitioner
  • Financial Accounting 099

Timeline

Manager

Popeyes Louisiana Kitchen
10.2024 - Current

Customer Service Representative

Popeyes Louisiana Kitchen
01.2024 - 09.2024

Assistant Accountant

AR Tax Consultant
01.2021 - 01.2022

Bachelor of Management Studies - Marketing

The University of Mumbai

Master of Business Administration - Finance

University Canada West

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Neil Gharat