Neil Duncan
240 Ironstone Crt, Stittsville,ON
Summary
Versatile and results-oriented professional with a proven track record at Sani-Sol Inc., adept in mechanical troubleshooting and fostering cooperative relationships. Excelled in roles requiring expertise in PVC fitting and exceptional customer service skills, significantly enhancing team performance and customer satisfaction. Demonstrates strong safety awareness and conflict resolution abilities, ensuring optimal operational standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Manager & Pool Technician
Sani-Sol Pool & Spa, Division Of Sani-Sol Inc.
03.2019 - Current
- Exercise strong knowledge of swimming pool motors, PVC fittings, pumps and filtration systems.
- Inspect and/or replace pool heaters, filter systems and other pool equipment for proper functionality and to maintain safety standards.
- Assemble/ disassemble filters for pool openings, closings and repairs
- Work with diverse types of weather and ground conditions
- Educate customers in proper pool operation and maintenance
- Address and resolve conflicts with both team members and customers, de-escalate situations for most positive experience
- Manage store organization, maintenance and inventory functions
- Hire, train and supervise staff to consistently meet performance goals and customer service standards, create employee schedules
Rural/Volunteer Firefighter
OTTAWA FIRE SERVICES
09.2022 - Current
Dual Response/ Rural Water
- Provide fire suppression support in order to protect lives, property and environment for citizens and visitors of Ottawa
- Respond to emergency calls to provide medical assistance and/or first aid
- Assist with regular maintenance of firefighting apparatus, equipment, vehicles and other department property. Station maintenance
- Participate in physical fitness and training programs to maintain preparedness and stamina for fire rescues
- Routinely educate public and community members on fire safety and prevention methods (Pub Ed) including multiple truck tours at Community Events
Commercial Driver
Sani-Sol Inc.
09.2022 - Current
- Complete daily route consisting of up to 25 stops focusing on safety and timeliness
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts
- Inspect truck for defects and safe operating condition before, during and after trips
- Communicate with head office to give updated information on estimated times of arrival
- Took on additional routes during absence of team members
Education
Certificate - Professional Commercial DZ Driver
North American Transport Driving Academy
Ottawa, ON07.2023
Certificate of Completion - Basic Fire Suppression
Training Division
Crowley, Texas03.2022
High School Diploma -
Ontario Secondary School Diploma
Sacred Heart Catholic High School, Ottawa ON06.2019
Skills
- Class D Commercial Driver's License
- Air Brake Certification (Z Endorsement)
- PVC Fitting Knowledge
- Regional Trucking
- Mechanical Troubleshooting
- Cooperative Relationships and Team Driven
- Customer Service Skills & Conflict Resolution
- Safety Awareness
- Agility Training
- Hazardous materials awareness
Certification
- Volunteer Firefighter Recruitment Program, Ottawa Fire Services 05/2023
- R2MR Mental Health Training & Awareness 04/2023
- Before Operational Stress (BOS) Certificate 03/2023
- First Responder Certificate, Canadian Red Cross 03/2021 -03/2024
- Basic Life Support (HCP) Certificate, Canadian Red Cross 11/2023 -11/2024
- NFPA 1002 Pump Operations, Ottawa Fire Services 10/2024
- Fuel Handling 01/2023
- Gender-Based Analysis Plus Certificate, Government of Canada 12/2023
- Forklift Operator Safety Certificate, ProSap 2024
- WHMIS 2015 Certificate 12/2023
- Pleasure Craft Operator License, BoatSmart 06/2015
Other Information
CCHL2/ EOJHL Hockey
- Eastern Ontario Junior Hockey League named 2021/22 Sportsmanship Award Winner, 04/2022
- Arnprior Packers 2018/19, 2019/20, 2021/22 Assistant Captain, Rookie of the Year Award
- Whitewater Kings 2020/21 Assistant Captain
- Sacred Heart Huskies Varsity Team 2016/2017
Maintain an excellent physical fitness and nutrition regime. Team-driven, received the League Sportsmanship Award. Excellent communication skills as Assistant Captain. Maintain composure under stressful situations.
Community/Volunteer Involvement
- The Caring and Sharing Exchange Christmas Food Hamper Program - Coordinator of Staff Volunteer Opportunity & Participation, 12/2023 & Participation 11/2019
- 9 Run Run Assistance - Fire Prevention Table, Stn. 81, 10/2023
- Dreams Take Flight Carwash - Stn. 46 Participation, 09/2023
- Canada Day Presentation - Medical/Fire Prevention Table, Stn. 46, 07/2023
- Arnprior Christmas Parade & Food Drive- Arnprior Packers, 11/2019
- Ottawa Food Bank - OC Transpo Christmas Food Drive, Participation 2015- 2016- 2017
Hobbies
- ATV/Motocross
- Snowmobiling
- Hockey
- Guitar
- Fishing
- Golf
- Physical Fitness
References
References available upon request
Timeline
Rural/Volunteer Firefighter
OTTAWA FIRE SERVICES
09.2022 - Current
Commercial Driver
Sani-Sol Inc.
09.2022 - Current
Department Manager & Pool Technician
Sani-Sol Pool & Spa, Division Of Sani-Sol Inc.
03.2019 - Current
- Volunteer Firefighter Recruitment Program, Ottawa Fire Services 05/2023
- R2MR Mental Health Training & Awareness 04/2023
- Before Operational Stress (BOS) Certificate 03/2023
- First Responder Certificate, Canadian Red Cross 03/2021 -03/2024
- Basic Life Support (HCP) Certificate, Canadian Red Cross 11/2023 -11/2024
- NFPA 1002 Pump Operations, Ottawa Fire Services 10/2024
- Fuel Handling 01/2023
- Gender-Based Analysis Plus Certificate, Government of Canada 12/2023
- Forklift Operator Safety Certificate, ProSap 2024
- WHMIS 2015 Certificate 12/2023
- Pleasure Craft Operator License, BoatSmart 06/2015
Certificate - Professional Commercial DZ Driver
North American Transport Driving Academy
Certificate of Completion - Basic Fire Suppression
Training Division
High School Diploma -
Ontario Secondary School Diploma
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