Dynamic Senior Customer Service Representative with a proven track record at Quick Contractors, excelling in complaint resolution and quality assurance. Recognized for enhancing customer satisfaction through effective call control and active listening. Adept at training staff and fostering teamwork, consistently achieving performance metrics while maintaining composure under pressure.
Enthusiastic Senior Customer Service Representative with more than 8 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.