Summary
Overview
Work History
Education
Skills
Educationandprofessionaldevelopment
Technologyandotherskills - Skills
Awards
Hobbies and Interests
Languages
Reading, App designing, Swimming
Timeline
Generic

Neil Bhavnani

Milton,ON

Summary

Experienced and adaptable technology professional with a strong background in Agile and Waterfall testing, Contact Center support, and legacy to cloud migration. Skilled in QA, UAT, and mitigation planning, as well as defects management and Scrum/Quarterly planning. Recognized as an AWS Cloud Specialist with expertise in UI and regression testing, accounts and billing tests. Thrives in complex and challenging environments, leveraging Contact Center and product delivery experience to drive quality assurance, business readiness, production, user acceptance, cloud, and UI testing. Holds credentials including ISP (Information Systems Programming) and MS Azure DevOps for Cloud. Committed to continuous learning and staying up-to-date with the latest technology trends. Actively supports self-development and strives to improve processes and enhancements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Senior Quality Assurance and Cloud Specialist – Quality Engineering

ROGERS COMMUNICATIONS
05.2021 - 03.2024
  • Collaborate with Product development, Architecture and Digital Integration, Business and Project Management to define test strategy and high-level scenarios, test planning and regression
  • Daily stand up for testing approach, define manual and automation scenarios, supervise test plan and test case creation
  • Liaise with all vendors, internal and third party for clarity and debugging
  • Work closely with the development team to ensure defects are correctly prioritized, logged, fixed and integrated to solutions
  • Support and define automation and test data requirements
  • Analyze data for cloud deployment
  • Organize triage sessions for defect priority
  • Provide feedback on daily defects, test status, risks and mitigation, pitfalls and strategies
  • Upload test cases to JIRA, refresh SharePoint with updated results daily with screenshots and results
  • Sound understanding of SDLC, QA deliverables and WCAG accessibility testing.

QA Manager

INNOSPHERE SDG LTD.
01.2019 - 01.2020
  • Lead multiple teams, work with QA specialists, system integration team and testers to ensure quality delivery
  • Strong judgement, prioritization and decision-making abilities
  • Support agile teams and expansion of agile within department
  • Mentor and coach team
  • Set direction and vision for individuals and team
  • Contribute to department metrics, process and governance standards
  • Ensure compliance with policies and procedures
  • Liaise with HR for process and policies, performance reviews of all personnel
  • Coordinate with Senior Management, HR and IT Support for new employee recruitment and training
  • Lead all QA meetings for technical updates, issues, planning and mitigation, attend bi-weekly sprint planning and grooming sessions, monitor monthly releases.

Senior QA and UAT Analyst / Senior Business Readiness Tester (2013 – 2018)

ROGERS COMMUNICATIONS
01.1999 - 01.2018
  • Senior QA tester with full system development lifecycle experience of release testing, including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions, sanity/smoke/regression testing, significant cost savings and fault-free audits
  • Understanding IVR related responses and coordinating with production teams to incorporate changes
  • Identified issues with new codes for cellular activations deploying additional discount instead of only promo discount, opened P1 defect for overnight fix and resolution, created mitigation plan with additional manpower preventing any leaks or loss of revenue and saved millions of dollars
  • Successfully launched project without delays
  • Stepped into different roles of Prime and took up various challenges to participate with various teams including marketing, business, IT and supporting groups to ensure smooth flow of data, utilized knowledge for planning and execution of scenarios and earned good recognition.

Education

Associate of Applied Science - Systems Programming

Toronto School of Business
Mississauga, ON
06.1998

Skills

  • Expert Problem Solving
  • Quality Assurance
  • Technical communication
  • Proficient in MS Azure (Genesys Cloud)
  • Root Cause Analysis
  • Documentation Management

Educationandprofessionaldevelopment

  • Computer Science – 1991
  • Information Systems Programming Diploma – 1999
  • Harvard Management – 2016
  • AWS Solutions Architect – Cloud Services – 2020
  • Agile Software Development – Transforming Organization – 2020
  • Genesys Cloud Computing – Microsoft Azure DevOps – 2021

Technologyandotherskills - Skills

  • JIRA and Confluence
  • CRM
  • Agile Software Development
  • AWS Microsoft Azure
  • Postman
  • GIT
  • HP-ALM
  • SharePoint
  • HTML
  • Ready API
  • Selenium
  • JavaScript
  • TestRail
  • Cloud Architecture and Integration for Quality Assurance
  • HPE Unified Functional Testing (UFT)
  • SQL
  • Oracle Microsoft Access and Database

Awards

  • Business Excellence Award for various technical projects
  • AECR (Achieving Extraordinary Customer Relations)
  • Communicating Effectively
  • Difficult Conversations with Difficult Customers

Hobbies and Interests

  • Drones and airplane flying
  • Ping-pong
  • Swimming
  • Music

Languages

English
Full Professional
French
Limited Working

Reading, App designing, Swimming

Reading - Books on psychology, fiction and science.

App Designing - E commerce.

Swimming 

Table Tennis - Intermediate.

Timeline

Senior Quality Assurance and Cloud Specialist – Quality Engineering

ROGERS COMMUNICATIONS
05.2021 - 03.2024

QA Manager

INNOSPHERE SDG LTD.
01.2019 - 01.2020

Senior QA and UAT Analyst / Senior Business Readiness Tester (2013 – 2018)

ROGERS COMMUNICATIONS
01.1999 - 01.2018

Associate of Applied Science - Systems Programming

Toronto School of Business

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Neil Bhavnani