Neil Arsenault
Moncton
Summary
Accomplished business leader with a proven track record at Turnkey Cleaning Solutions, enhancing operational efficiency and customer satisfaction. Skilled in complex problem-solving and team leadership, successfully increased profit margins through strategic planning and staff development. Demonstrates exceptional project management and budget control, ensuring high-quality service delivery.
Knowledgeable with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Turnkey Cleaning Solutions
01.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Manager
Plexus Connectivity Solutions
01.2009 - 01.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Telecom Technician
Sitel
01.2005 - 01.2009
- Provided exceptional customer service through clear communication and prompt resolution of reported issues.
- Maintained accurate records of equipment inventory, enabling efficient allocation of resources and timely repairs.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
Education
Certificate of Technical Studies - IT
Compu College
Moncton, NB05-2004
High School Diploma -
Moncton High School
Moncton, NB06-2002
Skills
- Team leadership
- Documentation and reporting
- Complex Problem-solving
- Hiring
- Staff management
- Business planning
- Project management
- Project planning
- Staff development
- Performance management
- Sales techniques
- Budget control
Languages
English
Full Professional
French
Limited Working
Timeline
Owner/Operator
Turnkey Cleaning Solutions
01.2019 - Current
Manager
Plexus Connectivity Solutions
01.2009 - 01.2019
Telecom Technician
Sitel
01.2005 - 01.2009
Certificate of Technical Studies - IT
Compu College
High School Diploma -
Moncton High School
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