Neiko Brown
Hamilton,ON
Summary
A driven and passionate worker with a proven track record in customer satisfaction, process efficiency, and sales administration. My collaborative approach, quick learning, and strong work ethic have consistently earned praise from colleagues and management. With years of experience honing skills in customer relations, management, and communication, contributing to team success and operational improvements.
Overview
13
13
years of professional experience
Work History
Small Business Sales Representative
Nordia / Bell Canada
12.2021 - Current
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Developed and managed strong and growing pipelines of prospective small business customers.
- Established close relationships with new small business prospects.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Developed tailored solutions for individual clients based on their specific requirements and budget constraints.
- Maintained a high level of product knowledge in order to effectively consult with clients about their needs.
Ministry of Transpiration Customer Service
Nordia / Ministry of Transpiration
01.2020 - 12.2021
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
- Contributed to revenue growth by identifying opportunities for process improvements that increased productivity while maintaining high standards of service quality.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner Managed approximately 100 incoming calls and emails per day from customers
- Analyzed data on customer interactions to identify trends and patterns that informed process changes aimed at improving outcomes for clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
COVID-19 Data Entry Staff Member
Nordia
01.2019 - 01.2020
- Increased overall team productivity by assisting colleagues in troubleshooting issues related to database management or software usage.
- Contributed to public health safety initiatives by efficiently managing and updating critical information on vaccination rates and distribution efforts.
- Transferred data from written records, interviews and paper formats via computer, recorders or scanners.
- Viewed and verified confidential or private information.
- Enhanced data accuracy by meticulously inputting COVID-19 test results and demographics into the system.
- Implemented new protocols in accordance with evolving guidelines from local health authorities, ensuring compliance at all times.
- Maintained patient confidentiality and adhered to strict HIPAA regulations while managing sensitive health records.
- Safeguarded database integrity by conducting routine quality checks on entered information and making necessary adjustments as needed.
- Reduced data discrepancies through thorough verification, validation, and correction of entered information.
- Expedited processing times for test results with quick, efficient, and precise data entry techniques.
CSR, Sales, Management / Team Trainer
Rogers Communications
03.2017 - 01.2019
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Quality Assurance, Sales, Management / Trainer
S&P Data
03.2012 - 03.2017
- Promoted a collaborative learning environment by fostering open communication and team-building exercises within training sessions.
- Delivered comprehensive management training courses, ensuring participants gained essential leadership skills for career advancement.
- Served as a subject matter expert on management principles, providing guidance and support to fellow trainers and curriculum developers within the organization.
- Continuously monitored participant feedback, adjusting training methods and materials as needed in order to optimize overall learning outcomes.
- Implemented innovative instructional techniques such as role-playing simulations or gamification models in order to keep trainees engaged throughout each session while also demonstrating key concepts effectively.
- Stayed up-to-date on industry trends and best practices in management education, ensuring the consistent delivery of cutting-edge content to participants.
Education
High School Diploma -
Sherwood Secondary High School
Hamilton, ON06.2012
Skills
- Goal-Oriented
- Objection handling
- CRM proficiency
- Cold-calling
- Teamwork and Collaboration
- Time Management
- Excellent Communication
- Relationship Building
- Team player mentality
- Ability to work under pressure
Microsoft Office Suite
- Quick Learner
Languages
English
Native or Bilingual
Timeline
Small Business Sales Representative
Nordia / Bell Canada
12.2021 - Current
Ministry of Transpiration Customer Service
Nordia / Ministry of Transpiration
01.2020 - 12.2021
COVID-19 Data Entry Staff Member
Nordia
01.2019 - 01.2020
CSR, Sales, Management / Team Trainer
Rogers Communications
03.2017 - 01.2019
Quality Assurance, Sales, Management / Trainer
S&P Data
03.2012 - 03.2017
High School Diploma -
Sherwood Secondary High School
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