Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Neikiesha Wills

Binbrook,ON

Summary

Motivated and reliable professional with extensive experience in customer service, postal operations, and team leadership. Proven ability to manage daily operations, support team performance, and deliver high-quality service in fast-paced environments. Strong communication, organizational, and problem-solving skills, with a solid background in handling financial transactions and mail processing. Seeking to leverage these skills in a dynamic, full-time position.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Postal Clerk

Canada Post
Binbrook, ON
01.2024 - Current
  • Process incoming and outgoing mail, parcels, and registered items per Canada Post standards.
  • Deliver high-level customer service, and assist with postage, supplies, and shipping options.
  • Operate POS systems for accurate processing of sales, bill payments, and money orders.
  • Maintain cleanliness and organization of the postal outlet; stock and replenish materials as needed.

Team Leader

Princess Auto
Hamilton, ON
09.2019 - Current
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Maintained current knowledge of all team position requirements.
  • Mentored junior employees to improve performance, food safety, and customer service.

Customer Service Representative

Rona Home And Garden
02.2018 - 05.2021
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.

Customer Service Representative

Easy Home Ltd
12.2003 - 02.2018
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved accounting, service and delivery concerns.

Warehouse Team Lead

Bath Creation Ltd
03.2003 - 11.2008
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Monitored performance and safety practices of [Number]-person warehouse staff.
  • Supervised warehouse operations by managing employees during shifts.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.

Education

High School Diploma -

Humber College
Toronto, ON

Skills

  • Payment processing and cash handling
  • Mail and parcel sorting and processing
  • Customer service excellence
  • POS systems and transaction accuracy
  • Time management and organization
  • Team training and leadership
  • Microsoft Office Suite proficiency

Certification

  • Personal Support Worker Certifications

References

References available upon request.

Timeline

Postal Clerk

Canada Post
01.2024 - Current

Team Leader

Princess Auto
09.2019 - Current

Customer Service Representative

Rona Home And Garden
02.2018 - 05.2021

Customer Service Representative

Easy Home Ltd
12.2003 - 02.2018

Warehouse Team Lead

Bath Creation Ltd
03.2003 - 11.2008

High School Diploma -

Humber College

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Neikiesha Wills