Nehreen Maria ALOG
Toronto,ON
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in EPIC.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Volunteer - Genetics and Sarcoma
Princess Margaret Cancer Centre
04.2023 - Current
- Organized paperwork such as charts and reports for office and patient needs.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Maintained and updated patient records for accurate, current medical histories.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Conducted insurance verification and pre authorizations and managed patient charts.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Greeted patients and provided required paperwork to facilitate services.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Called patients to confirm scheduled appointments day in advance.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Coach/Customer Service Representative
NATIONAL MONEY MART
08.2021 - 05.2023
- New hire coaching
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Teaching the tasks and responsibilities of the job
- Teaching and navigating the social, cultural, and behavioral aspects of the workplace
- Perform proper cash handling and procedure
- To provide excellent customer service through the provision of company financial services
- Knowledgeable in using Microsoft office and using financial software
- Achievements:
- 5 times featured in newsletter for Google my Review Business
- Included in leaderboard key metrics achiever for Installment loans.
Administrative Officer
INTERCONTINENTAL HOTELS GROUP
02.2014 - 08.2021
- Communicate with different suppliers across Asia
- Attending meetings with contractors
- Prepare the necessary document involving importation and licenses
- Assesses needs and produces action plans and task lists
- Inspect and ensure safety controls and facility equipment on site
- Prepare budgetary proposal
- Match purchase orders with invoices and pay vendor invoices and track bank account balances
- Accomplishments:
- Achieved the grand opening of holiday inn on time
- Purchased different items cheaper for hotel & construction needs, consolidated different quotationsfrom the suppliers
- Participated in bidding procedures
- Assisted customs clearances for our imported items
- Ensured that materials needed are available on time
- Coordinate bank deposits and report financial results on a regular basis to management
- Prepare quarterly and monthly tax returns, along with payroll, operating and business taxes
General Manager
ROYCE HOTEL AND CASINO, Clark
11.2009 - 06.2014
- Maintain the 200+ hotel rooms of an international standard
- Meetings with international clients, and ensure they get the best customer service they could have
- Promote a 100% commitment to provide the best possible experience for our guests and employees
- Prepare budget and forecasts and responsible for maximizing revenues
- Manage labor standards and property level expenses to achieve maximum flow through to thebottom-line profit
- Explain and manage financial activities; reconcile all financial accounts
- Monitor collection of in-house guest balances and direct bill receivables
- Monitor monthly inventory of supplies and equipment; Ensure purchases made from approvedvendors are within budget
- Work with sales manager to manage all sales activities of the property and meet revenue objectives
- Make sales calls as outlined by the Sales Management Teams and/or the Regional Operations Director
- Maintain relationships with local companies
- Coordinate and implement sales and marketing activities of the property
- Ensure that all guest-related issues are resolved in a manner consistent with the company's goals andobjectives
- Recruit qualified applicants, train employees in accordance with company standards
- Motivate and give directions to all employees
- Perform duties in all aspects of hotel operations whenever needed
- Accomplishments:
- Facilitates the promotion and tie up of the Department of Tourism to meet the common goal “It'smore fun in the Philippines.”
- Provides excellent service to guests and clients
- Cost cutting when lean season comes
- Minimizing expenses by not spending on unnecessary things that will be stocked
- Created a marketing strategy to increase sales revenue
- Attending to guests/clients concerns immediately to comply with the mission and vision of thecompany
- Screening applicants to maintain the standard of the company
- Maintain standards required by local agencies promoting hospitality industry.
SALES & MARKETING DIRECTOR
ROYCE HOTEL AND CASINO, Clark
03.2007 - 11.2009
- Assist Managing Director in preparation of the marketing, advertising, sales plans, programs andannual budget; manages within approved plans and budgets
- Create an effective Sales Programs that will increase awareness and positive perception of the Hotel,its activities, culinary services, and personnel
- Prepare Sales Reports and annual Sales & Marketing Plan
- Knowledge of the travel industry, current market trends and economic factors
- Ability to access, understand and accurately input information using a moderately complex computersystem
- Develop rates, group sales deployment strategies through review of competitive data, demandanalysis and mix management
- Ability to effectively listen, communicate and perform diplomacy with internal and external customersand staff in all situations
- Ability to stand and move throughout the hotel property and continuously perform essential jobfunctions
- Develop awareness and reputation of the hotel and the brand in the local community.
Administrative Officer
CT Hotel Management Company
01.2005 - 03.2007
- Oversee and coordinate office administrative and review, evaluate and implement new procedures
- Establish work priorities, delegate work to office support staff, and ensure deadlines are met andprocedures are followed
- Coordinate and plan for office services such as, accommodation, relocations, equipment, supplies,forms, parking, maintenance, and security services.
Hotel Duty Manager
City Travel Hotel
04.2004 - 01.2005
- Direct and coordinate efficient and profitable operations of the hotel including work of front office,clerical, accounting and finance, food service, housekeeping, maintenance, and other personnel
- Responsible for ensuring every supervisor's responsibility in maintaining discipline and full knowledgeand understanding of all relevant rules and regulations.
Assistant Hotel Duty Manager
City Travel Hotel
05.2003 - 04.2004
- Responsible in monitoring and recording all day's event and occurrences in the company's logbook
- Tasked to maintain discipline and promote efficiency among the staff in all departments
- Tasked to observed compliance with the Code in our respective departments
- Responsible to issue memorandum in case of infractions within their respective departments
Front Office Assistant
Starwood Hotel
04.2002 - 05.2003
- Responsible for attending to guests' needs, answering telephone calls for inquiries, reservations andother related matters
- Assisting guests for their check-in and check-out procedures
Education
No Degree - Medical Office Administrator
George Brown College
Toronto, ON08.2023
No Degree - Medical OHIP Billing
George Brown College
Toronto, ON08.2023
No Degree - Medical Terminology
George Brown College
Toronto, ON06.2023
Bachelor of Science - Tourism
University of Baguio
Philippines2002
High School Diploma - undefined
St. Paul College of Ilocos Sur
Vigan, Ilocos1997
Skills
- Trained EPIC Software user
- File and Records Management
- Proficient in Microsoft Office and different software utilities
- Ability to take a logical and analytical approach to solving problems
- Adaptable and quick learner
- Able to operate under pressure
- Loyal and Discreet
- Competency Reviews
- Schedule Coordination
- Skills Identification
- Interpersonal Communication Skills
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Coaching Certificate, Money Mart - April - 2022 - April 2023
- Personal Tax Preparation Training
- Tax Preparation Masterclass Training
- Food Handler Certificate - Cert#: 63240
Timeline
Volunteer - Genetics and Sarcoma
Princess Margaret Cancer Centre
04.2023 - Current
Coach/Customer Service Representative
NATIONAL MONEY MART
08.2021 - 05.2023
Administrative Officer
INTERCONTINENTAL HOTELS GROUP
02.2014 - 08.2021
General Manager
ROYCE HOTEL AND CASINO, Clark
11.2009 - 06.2014
SALES & MARKETING DIRECTOR
ROYCE HOTEL AND CASINO, Clark
03.2007 - 11.2009
Administrative Officer
CT Hotel Management Company
01.2005 - 03.2007
Hotel Duty Manager
City Travel Hotel
04.2004 - 01.2005
Assistant Hotel Duty Manager
City Travel Hotel
05.2003 - 04.2004
Front Office Assistant
Starwood Hotel
04.2002 - 05.2003
No Degree - Medical Office Administrator
George Brown College
No Degree - Medical OHIP Billing
George Brown College
No Degree - Medical Terminology
George Brown College
Bachelor of Science - Tourism
University of Baguio
High School Diploma - undefined
St. Paul College of Ilocos Sur
- Coaching Certificate, Money Mart - April - 2022 - April 2023
- Personal Tax Preparation Training
- Tax Preparation Masterclass Training
- Food Handler Certificate - Cert#: 63240
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