NEHMAT SADANA

· Manage and resolve customer inquiries, orders and complaints via phone, email, and chat to ensure high customer satisfaction.

· Coordinate order processing, shipping updates, and returns refunds in collaboration with warehouse, logistics teams and retailers.

· Serve as a direct point of contact for retailers to address order status, product availability, and operational concerns.

· Collaborate with cross functional teams suggest sales, marketing and product do address customer and retailer needs an improve service processes.

· Analyse customer and retailer feedback and operational data to identify trends and recommend process improvements.

Assist in training new team members, and contribute to the development of customer service best practices.

· Provided personalized styling consultations to brides, bridal parties and special occasion clients, ensuring a memorable and stress - free shopping experience.

· Assisted clients in selecting gowns, accessories, and altercations to match their vision, budget and timeline.

· Maintained in-depth knowledge of current bridal fashion trends, fabrics, silhouettes and designers.

· Coordinated fittings and worked closely with seamstress to ensure perfect garment fit.

· Achieved and exceeded individual and store sales goals through upselling and strong client relationships.

· Ensured showroom presentation and merchandise displays met company standards.

• Introduced prospective tenants to types of units available and performed tours of premises.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Answered customer questions and provided immediate assistance to the clients.
• Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
• Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
• Determined charges for services requested and arranged for billing.

• Utilized CRM tools to monitor customer interactions and inform strategy.
• Making sure of company sales and profits keeping the vulnerability of existing and prospective customers in mind.
• Built and established strong relationships with customers, enabling long-term partnerships.
• Provided product information to customers and aligned products with customer needs to boost satisfaction.
• Arranged in-person meetings and visited with clients to improve the success of sales pitches.

• Updated company databases and visitor logs with daily data and incident information.
• Handled a multi-line phone system and promptly transferred calls.
• Monitored front desk traffic to support customer satisfaction.
• Documented and distributed messages to support timely communications.
• Received payments and recorded receipts for services.