Nehema Rachael

Work History

Head of Administration

RIDGE PLANNING GROUP.INC

Vancouver, BC

05.2023 - Current

Managed the day-to-day operations of the administrative department, ensuring all tasks were completed efficiently and effectively.
Developed and implemented policies and procedures to streamline workflow in the office.
Established systems for tracking progress on projects, delegating tasks, and monitoring employee performance.
Provided guidance to employees on administrative matters such as filing, data entry, record keeping, budgeting.
Generate and organized documents for Insurance and Investments applications Execute investment purchases, Investment transfers, redemptions, and insurance conversions
Monitor transactions and portfolios and generated comprehensive reports for our financial planning teams
Being flexible and Staying Up to date with the compliance changes in Jurisdictions, financial institutions, and the financial industry in general.
Responsible for the successful leadership and general management following the vision, objectives, and overall strategic direction of Ridge Planning Group

Human Resources Generalist

INTELCOM EXPRESS

Surrey, BC

01.2021 - 05.2023

Assisted with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, Glassdoor.
Compiling and keeping detailed employee records including HR and onboarding procedures
Conducted new hire orientation sessions and onboarding activities to ensure successful transition into their roles.
Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
Ensuring positive and professional experience for all in-person & virtual recruits.
Building and maintaining strong internal and external relationships, responding to all inquiries in a transparent and efficient manner
Processing payroll and vacations through workforce management software, such as Workday and Nethris.
Proactive calendar management for the Regional Manager and Station Manager, ensuring all necessary materials and resources are prepared in advance

Brand Ambassador

GAP.INC

Coquitlam, BC

05.2019 - 10.2020

Developed and executed brand awareness campaigns to increase customer engagement.
Building a personal clientele base by acquiring new customers, maintaining existing customers, and retaining loyal clients
Ensure the highest level of customer service aligns with the brand’s expectations of quality and authenticity
Communicate with personal clientele through phone or mail regarding in-store events, new merchandise arrivals and sales follow-ups
Educate customers on specific product features and benefits of various types of merchandise
Recommending and assisting with merchandise based on customer needs and desires Handling all POS transactions accurately; sales, refunds and exchanges.

Office Administrator

LOOMIS EXPRESS

Burnaby, BC

05.2017 - 11.2019

Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Organized and maintained filing systems, including electronic databases and records.
Completing and providing various reports on a daily basis
Administering vacation, and compensation day requests
Assisted with completion of the bills of lading for the day and generated E-returns forms
Scheduling and rescheduling parcel pick-ups and deliveries.
Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Human Resource Assistant

ORANGE TELECOM

Kampala, Uganda

04.2014 - 08.2015

Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
Conducting document verifications, checking identification, authorization to work, and transcripts.
Responding to emails or taking calls regarding inquiries from interested applicants and active candidates
Updating data trackers and spreadsheets as the recruitment progresses Coordinating faculty referrals,
Arranging monthly invoices from job platforms and forward them to the Finance department
Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.

Mentor

PLEA COMMUNITY SERVICES

Coquitlam, BC

05.2013 - 08.2015

Worked with youth individually and formed relationships with youth in order to provide the support and assistance needed
Developed strategies to address challenges that the youth might be facing, connecting youths to the necessary resources, and providing the support they need in order to thrive
By planning weekly social, educational or leisure events
Teaching youth the life skills they require to make their transition to living independently
Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
Provided advice to mentees on career paths, job opportunities and educational options.
I actively participated in planning campus tours, major advice and teaching youth resume and interview skills
Provided emotional support and encouragement to youths through advice and guidance on safer alternatives
Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
Maintained collaborative rapport with my supervisors through visibility of my monthly plans, and written and verbal details on activities
Abiding by the policy and codes of the program, providing necessary monthly progress reports and monitoring the overall safety and wellbeing of all my assigned youths.

Summary

Overview

Work History

Head of Administration

Human Resources Generalist

Brand Ambassador

Office Administrator

Human Resource Assistant

Mentor

Education

Master of public policy -

Bachelor of International Studies -

Business Administration -

Skills

Websites

Languages

Work Availability

Timeline

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