Nehema Rachael
Vancouver,Canada
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Focused Administrative agent committed to maintaining productive and quality-driven work environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
10
10
years of professional experience
Work History
Head of Administration
RIDGE PLANNING GROUP.INC
Vancouver, BC
05.2023 - Current
- Managed the day-to-day operations of the administrative department, ensuring all tasks were completed efficiently and effectively.
- Developed and implemented policies and procedures to streamline workflow in the office.
- Established systems for tracking progress on projects, delegating tasks, and monitoring employee performance.
- Provided guidance to employees on administrative matters such as filing, data entry, record keeping, budgeting.
- Generate and organized documents for Insurance and Investments applications Execute investment purchases, Investment transfers, redemptions, and insurance conversions
- Monitor transactions and portfolios and generated comprehensive reports for our financial planning teams
- Being flexible and Staying Up to date with the compliance changes in Jurisdictions, financial institutions, and the financial industry in general.
- Responsible for the successful leadership and general management following the vision, objectives, and overall strategic direction of Ridge Planning Group
Human Resources Generalist
INTELCOM EXPRESS
Surrey, BC
01.2021 - 05.2023
- Assisted with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, Glassdoor.
- Compiling and keeping detailed employee records including HR and onboarding procedures
- Conducted new hire orientation sessions and onboarding activities to ensure successful transition into their roles.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Ensuring positive and professional experience for all in-person & virtual recruits.
- Building and maintaining strong internal and external relationships, responding to all inquiries in a transparent and efficient manner
- Processing payroll and vacations through workforce management software, such as Workday and Nethris.
- Proactive calendar management for the Regional Manager and Station Manager, ensuring all necessary materials and resources are prepared in advance
Brand Ambassador
GAP.INC
Coquitlam, BC
05.2019 - 10.2020
- Developed and executed brand awareness campaigns to increase customer engagement.
- Building a personal clientele base by acquiring new customers, maintaining existing customers, and retaining loyal clients
- Ensure the highest level of customer service aligns with the brand’s expectations of quality and authenticity
- Communicate with personal clientele through phone or mail regarding in-store events, new merchandise arrivals and sales follow-ups
- Educate customers on specific product features and benefits of various types of merchandise
- Recommending and assisting with merchandise based on customer needs and desires Handling all POS transactions accurately; sales, refunds and exchanges.
Office Administrator
LOOMIS EXPRESS
Burnaby, BC
05.2017 - 11.2019
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Organized and maintained filing systems, including electronic databases and records.
- Completing and providing various reports on a daily basis
- Administering vacation, and compensation day requests
- Assisted with completion of the bills of lading for the day and generated E-returns forms
- Scheduling and rescheduling parcel pick-ups and deliveries.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Human Resource Assistant
ORANGE TELECOM
Kampala, Uganda
04.2014 - 08.2015
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Conducting document verifications, checking identification, authorization to work, and transcripts.
- Responding to emails or taking calls regarding inquiries from interested applicants and active candidates
- Updating data trackers and spreadsheets as the recruitment progresses Coordinating faculty referrals,
- Arranging monthly invoices from job platforms and forward them to the Finance department
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
Mentor
PLEA COMMUNITY SERVICES
Coquitlam, BC
05.2013 - 08.2015
- Worked with youth individually and formed relationships with youth in order to provide the support and assistance needed
- Developed strategies to address challenges that the youth might be facing, connecting youths to the necessary resources, and providing the support they need in order to thrive
- By planning weekly social, educational or leisure events
- Teaching youth the life skills they require to make their transition to living independently
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Provided advice to mentees on career paths, job opportunities and educational options.
- I actively participated in planning campus tours, major advice and teaching youth resume and interview skills
- Provided emotional support and encouragement to youths through advice and guidance on safer alternatives
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Maintained collaborative rapport with my supervisors through visibility of my monthly plans, and written and verbal details on activities
- Abiding by the policy and codes of the program, providing necessary monthly progress reports and monitoring the overall safety and wellbeing of all my assigned youths.
Education
Master of public policy -
10.2024
Focusing on foreign policy, governance and security across sectors and borders. Analyzing key policy challenges related to global governance, Asia pacific security, human rights, human migration and human security.
Bachelor of International Studies -
12.2021
Coursework focusing on international development, and economic and environmental issues.
Business Administration -
12.2017
Foundation on Business and commerce, specializing in Human resource management, Accounting & Finance and Marketing.
Skills
- Proficient in MS Office suites such as Excel, Word, Power BI, Teams, and Azure
- Logistics TMS system and Logistic Software Suite
- Proficient with Workday
- Team player
- Excellent time management skills
- Conflict Management
- Knowledgeable on different insurance products, Mutual funds, Segregated funds and GICs
- Schedule Coordination
- Training and Development
- Executive Support
- Office Administration
Websites
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head of Administration - RIDGE PLANNING GROUP.INC
05.2023 - Current
Human Resources Generalist - INTELCOM EXPRESS
01.2021 - 05.2023
Brand Ambassador - GAP.INC
05.2019 - 10.2020
Office Administrator - LOOMIS EXPRESS
05.2017 - 11.2019
Human Resource Assistant - ORANGE TELECOM
04.2014 - 08.2015
Mentor - PLEA COMMUNITY SERVICES
05.2013 - 08.2015
UNIVERSITY OF BRITISH COLUMBIA - Master of public policy,
SIMON FRASER UNIVERSITY - Bachelor of International Studies,
FRASER INTERNATIONAL COLLEGE - Business Administration,