Vishal Sharma
Winnipeg
Summary
Motivated Customer Service Representative with years of food and transportation industry experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English language .
Overview
12
12
years of professional experience
Work History
Real Estate Agent
Coldwell Banker
05.2021 - Current
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Communicated with clients to understand property needs and preferences.
- Managed approximately 30 incoming calls from customer , restaurant and couriers , 500 chats per day.
Customer Service Representative
SkipTheDishes Restaurant Services
04.2021 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts for couriers
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the restaurant alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Long Haul Truck Driver
Frontier Supply Chain Solutions, Inc
01.2019 - 04.2021
- Pick and drop freight at assigned locations
- Constantly keep dispatch updated for PAPS AND PARS
- Watch for trucks safety papers and other documents and keep safety manager posted for changes and repairs done
- Keep logbook records in correct and timely manner
Long haul truck driver
Shamsher Transport Limited
10.2018 - 01.2019
- Update work log daily and track all deliveries
- Coupling and Uncoupling tractor trailer
Keeping dispatch updated - Trailer drop off and pick up
Truck Operator
City, T-Force Integrated Solutions
05.2017 - 10.2018
- Communicate consistently between warehouse and customer.
- Checked all load related documentation for completion and accuracy.
- Follow company procedures, safety regulation and traffic laws.
- Report delays, traffic and transportation situations to basis, using telephone.
- Quick response to dispatch.
Manager
McDonald's
07.2013 - 11.2017
- Run Shifts, manage crew and take care of Customer Concerns.
- Take Care of cash activities in the Store.
- Supervise, motivate and train team members on an assigned shift.
- Provide positive recognition and corrective coaching whenever appropriate.
- Ensure Product/Supplies are rotated in and out of storage.
- Ensure adherence to Health and Safety guidelines and communicate concerns to management immediately.
- Making sure that goals are met efficiently and consistently, and the restaurant achieves outstanding.
Education
Certificate - General Business
Cambrian College
Greater Sudbury, ON04.2012
Skills
- Collaborated with team members to ensure efficient service and customer satisfaction
- Ability to work independently in a high pressure environment to meet tight deadlines
- Resolved customer complaints and issues in a professional and efficient manner
- Worked in an environment which demanded strong interpersonal skills
- Ability to use and learn different type of electronic devices
- Proficient in MS Office
- Excellent data entry skills and Spreadsheet
Additional Info
- Valid Driver’s License
- Willingness to work outdoors in all weather and driving conditions
- Maintain good public relations with customers
- Willingness for continuous learning and personal development
Timeline
Real Estate Agent
Coldwell Banker
05.2021 - Current
Customer Service Representative
SkipTheDishes Restaurant Services
04.2021 - 09.2024
Long Haul Truck Driver
Frontier Supply Chain Solutions, Inc
01.2019 - 04.2021
Long haul truck driver
Shamsher Transport Limited
10.2018 - 01.2019
Truck Operator
City, T-Force Integrated Solutions
05.2017 - 10.2018
Manager
McDonald's
07.2013 - 11.2017
Certificate - General Business
Cambrian College
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