Nehal Raval
Guelph,ON
Summary
Client-focused and goal-oriented professional with over a year of experience in delivering exceptional customer service within fast-paced environments. Proven ability to manage day-to-day client needs, resolve issues with empathy, and leverage digital tools to enhance customer experiences. Dedicated to building meaningful client relationships and contributing to a team that values trust, teamwork, and accountability.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hospitality Services Assistant
University of Guelph
Guelph, Ontario
08.2024 - Current
- Provide exceptional service to clients in a fast-paced environment, ensuring all their needs are met.
- Assist with event coordination, managing multiple tasks while maintaining a high level of client satisfaction.
- Handle client inquiries with professionalism, offering tailored solutions to meet specific needs.
- Collaborate with team members to ensure efficient service delivery, adapting to changing priorities.
Victoria University
University of Toronto
Toronto, Ontario
07.2023 - 08.2024
- Delivered front-line customer service, managing client interactions with a focus on creating meaningful experiences.
- Processed payments, registrations, and service requests, ensuring accuracy and client satisfaction.
- Utilized digital tools to streamline operations and improve client service delivery.
- Worked closely with clients to resolve issues, connecting them with the appropriate resources.
Customer Service Representative / Cashier
Customer Service Representative / Cashier
Mississauga, Ontario
05.2023 - 07.2024
- Managed client transactions efficiently, balancing cash and ensuring accuracy in all dealings.
- Addressed client inquiries and resolved issues promptly, maintaining a positive brand image.
- Provided guidance on product offerings, assisting clients in making informed decisions.
Education
Post-Graduation Diploma - Human Resource Management And Business Management
Algoma University
Brampton, ON08-2024
Bachelor of Commerce - Accounting And Finance
Gujarat University
Ahmedabad, India08-2019
Skills
- Client Issue Resolution
- Client Relationship Management
- Customer Experience (CX)
- Digital Literacy
- Empathy
- Financial Products
- Interpersonal Communication
- Transaction Services
- Standards Compliance
Certification
- First Aid & CPR/AED level C
- IFSE in progress
Timeline
Hospitality Services Assistant
University of Guelph
08.2024 - Current
Victoria University
University of Toronto
07.2023 - 08.2024
Customer Service Representative / Cashier
Customer Service Representative / Cashier
05.2023 - 07.2024
- First Aid & CPR/AED level C
- IFSE in progress
Post-Graduation Diploma - Human Resource Management And Business Management
Algoma University
Bachelor of Commerce - Accounting And Finance
Gujarat University
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