Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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NEHABEN DABHI

Toronto,ON

Summary

Adept at enhancing customer satisfaction and streamlining support processes, my tenure at Loblaw Companies highlighted my proficiency in technical assistance and customer relationship management. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

9
9
years of professional experience

Work History

PHARMACY ENHACED SUPPORT SPECIALIST

Loblaw Companies
05.2022 - 06.2024
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
  • Conducted regular assessments of support processes, making necessary refinements to enhance service quality continuously.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.

Pharmacy Assistant

Shoppers Drug Mart
09.2019 - 04.2022
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Counted and labeled prescriptions with correct item and quantity.
  • Updated computer system with current customer, payment and inventory information.

Pharmacist

Apollo Pharmacy
05.2018 - 02.2019
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
  • Maintained appropriate drug records and completed reports as necessary.
  • Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.

Analytical Development Research Associate

Baroque Therapeutics PVT. LTD.
11.2017 - 02.2018
  • Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Set up equipment, organized inventory and maintained facilities.
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.

Research Associate

Anand Pharmacy College
08.2015 - 05.2017
  • Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Set up equipment, organized inventory and maintained facilities.
  • Worked on “Development and Characterization of Cisplatin and Quercetin loaded
    Biodegradable Polymeric Micelles using Quality by Design Approach”- to reduce side
    effects cause by chemotherapy in lung cancer like hairloss.

Education

Certificate - Big Data Analytics

York University
Toronto, ON
04.2022

Masters of Pharmacy - Pharmaceutics

Gujarat Technological University
Gujarat, India
05.2017

Bachelor of Pharmacy -

Gujarat Technological University
Gujarat, India
05.2015

Skills

  • Remote Support
  • Support Services
  • Customer Relationship Management
  • Training and coaching
  • Technical assistance
  • Incident Management
  • Data Collection
  • SLA Compliance
  • Data Compiling
  • Ticket management
  • Customer Service
  • Teamwork and Collaboration
  • Highly Professional
  • Analytical and Methodical

Websites

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional

Timeline

PHARMACY ENHACED SUPPORT SPECIALIST

Loblaw Companies
05.2022 - 06.2024

Pharmacy Assistant

Shoppers Drug Mart
09.2019 - 04.2022

Pharmacist

Apollo Pharmacy
05.2018 - 02.2019

Analytical Development Research Associate

Baroque Therapeutics PVT. LTD.
11.2017 - 02.2018

Research Associate

Anand Pharmacy College
08.2015 - 05.2017

Certificate - Big Data Analytics

York University

Masters of Pharmacy - Pharmaceutics

Gujarat Technological University

Bachelor of Pharmacy -

Gujarat Technological University

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NEHABEN DABHI