NEHA VERMA
Richmond Hill,ON
Summary
Dedicated Sales Manager with strong work ethic, consistently exceeding targets by completing tasks efficiently. Known for reliability and taking on challenging responsibilities as a valuable team member. Committed to achieving business success through hard work and determination.
Overview
11
11
years of professional experience
Work History
Warehouse Associate
Go Bolt Logistics
11.2022 - 03.2023
- Moved products and equipment to appropriate locations to maintain workspace cleanliness.
- Implemented safety protocols for handling hazardous materials.
- Performed physical inventory counts on regular basis.
- Used scanners to document pertinent carton level information.
- Monitored stock levels and reordered supplies when necessary.
- Successfully managed and organized warehouse inventory.
- Utilized RF Scanner to track products in transit.
- Interacted effectively with staff through ongoing communication and exchange of information.
Sales Manager
Pritam Jewellers
02.2021 - 04.2022
- Advanced sales management progress by cultivating strong relationships with market leaders and sales professionals
- Answered inbound calls to greet and assist customers with various needs and questions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Built strong knowledge of product line to assist customers in selecting products
- Handled escalated calls to reach positive outcomes
- Communicated with clients over phone, email and chat platforms
- Resolved product and service issues promptly
- Addressed customer concerns and complaints and resolved issues promptly
- Increased client acquisition through winning sales presentations and competitive proposals
- Achieved business objectives for account acquisition, revenue and profit margins.
Human Resources Manager
Max City Hospital
09.2019 - 01.2021
- Helped team leaders mediate employee disputes by equipping management with successful tools and handling escalated conflicts
- Delivered high-quality HR processes with sound decisions based on collaboration with department leaders and implementation of industry best practices
- Administered HR organizational policies and procedures to support business needs
- Maintained department records and updated files with current employee information.
Human Resources Specialist
Jimmy Enterprises Inc
07.2018 - 05.2019
- Applied knowledge of internal standards, employment regulations and industry practices to validate employee paperwork
- Assisted with improving and realigning HR training programs based on feedback, observations and current industry trends
- Prepared and uploaded enterprise interface builders for mass data entry
- Updated HRIS database with current employee, position and compensation information.
Accountant
N, V Kailash Deep & Co
08.2012 - 05.2014
- Identified and resolved accounting discrepancies and investigated apparent irregularities
- Executed tasks related to accounts payable, accounts receivable, financial statement preparation and cash flow analysis
- Collated forecast data, prepared journal entries and created accounting schedule
- Implemented and maintained internal financial controls to reduce risk
- Facilitated clear communication between distribution centers, carrier companies and customers to expertly resolve inquiries
- Directed phone calls to shorten service time and steer conversations towards targeted solutions
- Used business development frameworks and strategic growth strategies to develop short- and long-term customer service plans.
Education
Completed Coursework Towards Master - undefined
Tara Singh College
Ludhiana, PunjabAssociate of Science - Human Resources
Bryant & Stratton College
Virginia Beach, VA04.2018
MBA - Commerce & Information Technology
04.2014
Bachelor of Commerce - undefined
S.D.P College For Women
Ludhiana, Punjab04.2012
Skills
- Service upselling
- Teamwork
- Succession Planning
- Product knowledge
- Researching
- Product sales
- Retail marketing
- Problem-solving
- System Development
- Performance Assessment
- Client communication
- Customer service
- Upselling and cross-selling
- Problem resolution
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Warehouse Associate
Go Bolt Logistics
11.2022 - 03.2023
Sales Manager
Pritam Jewellers
02.2021 - 04.2022
Human Resources Manager
Max City Hospital
09.2019 - 01.2021
Human Resources Specialist
Jimmy Enterprises Inc
07.2018 - 05.2019
Accountant
N, V Kailash Deep & Co
08.2012 - 05.2014
Completed Coursework Towards Master - undefined
Tara Singh College
Associate of Science - Human Resources
Bryant & Stratton College
MBA - Commerce & Information Technology
Bachelor of Commerce - undefined
S.D.P College For Women
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