Neha Tyagi

Facilitated the dispatch of security personnel in response to incidents, requests for assistance, emergencies, and other operational requirements, ensuring timely and efficient deployment.

Maintained comprehensive and detailed logs documenting radio transmissions, telephone calls, and verbal instructions, ensuring meticulous record-keeping for incident reports and regulatory compliance purposes.

Assumed responsibility for the operation and oversight of fire systems, actively supporting supervisors in fulfilling compliance reporting obligations to uphold stringent safety standards and regulatory requirements.

Provided immediate backup and support as required, ensuring seamless continuity of operations and swift response to evolving security scenarios, thereby bolstering organizational resilience.

Proactively communicated major incidents to management in a timely manner, enabling prompt decision-making and coordinated responses to mitigate risks effectively.

Managed and monitored the Camera Surveillance System to uphold robust security measures, ensuring comprehensive surveillance and adherence to established protocols.

Conducted thorough audits of security equipment to verify functionality and compliance with operational standards, contributing to the maintenance of optimal security infrastructure.

Implemented rigorous control measures for key access, maintained oversight of lost and found procedures, and meticulously updated emergency contact lists to optimize operational efficiency and enhance security protocols.

Provided on-the-job training and ad-hoc coaching sessions to security personnel, fostering continuous improvement in team capabilities and readiness to handle diverse security challenges.

Executed additional duties as assigned by supervisors, demonstrating flexibility and commitment to supporting broader organizational security and safety objectives.

Responded swiftly to medical emergencies, criminal incidents, and hazards, following established protocols to ensure effective resolution.
Meticulously followed Security Dispatch instructions for emergency calls and security details, maintaining high standards of responsiveness.
Provided CPR and First Aid as needed, demonstrating proficiency in delivering urgent medical assistance.
Enforced Centre rules and the Trespass to Property Act, ensuring a secure and compliant environment.
Managed Crowd Control during events and peak periods, maintaining order and safety.
Executed access control procedures, including Mall lock downs and openings, to safeguard premises integrity.
Maintained detailed logs and prepared comprehensive incident reports, ensuring accurate documentation of security incidents.
Conducted thorough patrols to maintain high visibility and proactive security presence throughout the Toronto Eaton Centre complex.
Completed assigned Guard tour patrols meticulously, ensuring comprehensive coverage and adherence to security protocols.
Assisted customers and tenants professionally with security-related inquiries and initiatives, enhancing overall visitor satisfaction.
Supported team members with backup assistance and collaborated effectively with Police and emergency services as required.
Assisted Management with general operational tasks, contributing to the smooth functioning of security operations.
Adhered rigorously to Fire Safety and Emergency Response Plans, following Standard Operating Procedures (SOPs) for optimal preparedness.

Supervised and coordinated security shifts during Toronto Blue Jays' regular season scheduled home games, ensuring the effective deployment and performance of security personnel.
Utilized smart technology and digital tools to dispatch security guards to various locations within the Rogers Centre, optimizing response times and resource allocation.
Demonstrated excellent problem-solving and negotiation skills in addressing security incidents and de-escalating confrontational situations, contributing to a safe and secure environment for fans and staff.
Collaborated closely with cross-functional teams to integrate security measures seamlessly into event operations, enhancing overall guest safety and satisfaction.
Maintained meticulous records of security incidents using digital reporting systems, ensuring accurate documentation and timely submission of reports to supervisors.
Exhibited strong leadership and decision-making abilities, particularly in emergencies, by directing security personnel and coordinating responses with emergency services personnel

Monitored and authorized patron entrance, ensuring adherence to venue policies and safety protocols.
Managed security operations in diverse settings with large crowds, including concerts, TML hockey games, Raptors games, Disney on Ice, and other high-profile events.
Demonstrated proficiency in de-escalating tense situations and providing assistance during ejections to maintain a safe and orderly environment.
Authenticated identification and enforced alcohol management policies to ensure compliance with legal regulations and venue standards.

• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
• Organized schedules, workflows and shift coverage to meet expected business demands
• Enforced company policies and procedures to strengthen operational standards across departments
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

• Grasped new materials, processes and programs quickly to maximize performance
• Worked alongside senior team members to learn related job tasks and roles.

• Coordinate with other service providers to ensure seamless execution of events and activities
• Search and book appropriate spaces for activities, considering factors such as capacity and accessibility
• Collaborate with youth in program planning, encouraging their involvement and input
• Work with the team and staff to develop effective marketing strategies to recruit volunteers and participants
• Conduct community outreach and represent the organization at promotional events
• Manage social media accounts, regularly posting updates and engaging with the audience
• Create and update posters, website content, and outreach materials
• Assist with administrative tasks and support social media campaigns
• Update trackers and tools to provide accurate information to funders about the organization's services
• Maintain and update mailing lists for effective communication with stakeholders
• Follow up with clients and volunteers to create additional opportunities for engagement
• Identify and pursue event fundraising and sponsorship opportunities.