Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Volunteer

Neha Tuli

Customer services
Moncton,Canada

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Uniform Asset Protection Personal

Atlantic Superstore
Moncton, New Brunswick
06.2023 - Current
  • Maintained detailed records of incidents, such as thefts, losses, injuries, for reporting purposes.
  • Implemented security policies and procedures designed to protect company assets from fraud or theft.
  • Investigated customer complaints regarding lost or stolen items.
  • Responded quickly and effectively to emergency situations that posed a risk to assets or personnel.
  • Monitored store traffic to identify potential shoplifters and theft activity.
  • Provided friendly and courteous customer service.
  • Developed customer service policies and procedures.
  • Handled escalated customer service matters professionally.
  • Provided customer service assistance as needed.
  • Provided friendly customer service to all shoppers.
  • Created reports summarizing daily customer service activities.
  • Managed customer service inquiries, complaints, escalations.
  • Managed customer service inquiries and complaints.
  • Provided guidance on complex customer service issues.
  • Provided customer service when needed.

Administration Officer

Umesh Sharma & Associates
New Delhi, India
03.2022 - 01.2023
  • Assisted with organizing corporate events such as training seminars or trade shows.
  • Liaised closely with suppliers to ensure timely delivery of goods or services ordered by the company.
  • Provided administrative support to senior management staff, including diary management, travel arrangements, and document preparation.
  • Assisted with preparing monthly reports on various topics including sales figures, budgeting information, and performance metrics.
  • Created presentations for use in both internal meetings and external events.
  • I scheduled regular maintenance checks on office equipment such as computers or printers.
  • It is developed and implemented effective office procedures to ensure smooth running of the organization.
  • Monitored stock levels within the office environment, placing orders when necessary.
  • Maintained accurate records of employee attendance data using HR software applications.
  • Organized meetings and conferences for internal staff members, as well as external stakeholders.
  • Updated and successfully cleared high volume of files daily with reliable accuracy.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Updated databases with new customer contact details or changes in existing accounts.
  • Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
  • Managed projects in alignment with time, budget and quality requirements.
  • Created reports using advanced data management and software skills.

Office Administrator

Shree Vinayak Overseas
Delhi, India
04.2021 - 03.2022
  • Updated customer databases with information related to completed projects.
  • Generated reports from database systems related to project progress.
  • Monitored inventory levels of supplies used in the drafting process.
  • Captured and reconfigured data from hard copy prints and markups for efficient use in modern electronic environment.
  • Mentored new drafters to maximize performance and accuracy.
  • Organized monthly staff meetings ensuring agendas were distributed in advance.
  • Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
  • Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.
  • Greeted visitors warmly upon arrival at the office premises.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Developed strong relationships with clients through excellent customer service skills.
  • Coordinated and managed daily administrative operations of the office.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Maintained customer confidence and protected operations by keeping information confidential.

Administrative Office Assistant

Ministry Of External Aairs
New Delhi, India
04.2019 - 03.2021
  • Assisted in the preparation of reports, presentations and correspondence.
  • Developed spreadsheets using Microsoft Excel to track data and generate reports.
  • Provided support to other departments within the organization as required.
  • Performed basic bookkeeping duties such as accounts payable and receivable entries and reconciliations.
  • Maintained filing system for all documents related to office operations.
  • Organized office supplies and placed orders when necessary.
  • Scanned documents into electronic format for storage in computer databases.
  • Inputted customer information into database systems for accurate record keeping purposes.
  • Tracked expenses and prepared expense reports for management review.
  • Prepared payroll summaries on a bi-weekly basis for submission to Human Resources department.
  • Managed daily calendar activities including scheduling meetings, deadlines.
  • Created new processes or procedures to streamline administrative tasks within the office environment.
  • Scheduled appointments with clients, vendors or other personnel on behalf of management team.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Directed customer inquiries to appropriate department personnel.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Coordinated meetings, conferences and travel arrangements for staff members.
  • Answered incoming telephone calls, directed callers to appropriate personnel and took messages as required.
  • Ensured compliance with company policies related to health and safety regulations.
  • Verified accuracy of invoices before submitting payments to vendors.
  • Provided general administrative support such as photocopying, faxing.
  • Compiled data into organized records for easy retrieval and reference purposes.
  • Reviewed existing policies and procedures ensuring compliance with applicable regulations.
  • Processed incoming mail by sorting, distributing or responding to inquiries in a timely manner.
  • Prepared presentations using Microsoft Office Suite applications.
  • Proofread documents including letters, emails, memos, contracts prior to distribution or submission.

Education

Master of Management - Management Studies

Crandall University
07.2024

Bachelor in Computer And Information Sciences, General - Information Technology

Punjab Technical Institute
03.2013

High School - Commerce And Business Administration

Rajindra Model Senior School
03.2009

Skills

  • Basic knowledge of Computers
  • MS Office
  • Electronic Mailing System
  • Financial Report Writing
  • Accounting
  • Financial Management
  • Event Planning
  • Office Management
  • Administrative Experience
  • Records Management
  • Mentoring and training
  • Client Relationships
  • Human Resources Management
  • Data collection and analysis
  • Account Management
  • Business Administration
  • Cross-functional team leadership
  • Operations Management
  • Strategic Planning
  • Project Management
  • IT Management
  • Business Development
  • Budget Management
  • Cultural Competency
  • Team Management
  • Adaptive Learning
  • Office Administration
  • Staff Scheduling
  • Expense Tracking
  • Recruiting and interviewing
  • Attention to Detail
  • Conflict Resolution
  • Organization
  • Planning
  • Teamwork and Collaboration
  • Relationship Building
  • Technical Conference Presentations
  • Technical Issue Troubleshooting
  • Customer Technical Support
  • User technical assistance
  • Technical skills
  • Technical background
  • Loss Control

Languages

English
Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Interests

I am a passionate music lover, and enjoy reading books, going on long drives, and cooking & eating variety food

Timeline

Uniform Asset Protection Personal

Atlantic Superstore
06.2023 - Current

Administration Officer

Umesh Sharma & Associates
03.2022 - 01.2023

Office Administrator

Shree Vinayak Overseas
04.2021 - 03.2022

Administrative Office Assistant

Ministry Of External Aairs
04.2019 - 03.2021

Master of Management - Management Studies

Crandall University

Bachelor in Computer And Information Sciences, General - Information Technology

Punjab Technical Institute

High School - Commerce And Business Administration

Rajindra Model Senior School

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Neha TuliCustomer services