Neha Suttallu
York,ON
Summary
Results-oriented Client Manager adept at developing and maintaining strong client relationships. Utilizes extensive knowledge of corporate and marketing objectives to drive impactful outcomes. Excels in managing multiple priorities and deadlines with exceptional dedication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Manager
GTA Work Source
2022.07 - Current
- Managed client relationships, ensuring hiring requirements were met within agreed timeframes
- Acted as the primary point of contact for project updates and communications
- Enhanced client satisfaction through understanding needs and providing tailored solutions
- Generated additional business from existing clients, contributing to company growth
- Addressed and resolved disputes to maintain smooth operations and client satisfaction.
Assistant Manager
Urban Planet
2021.07 - 2022.06
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored employee attendance records, timekeeping, and payroll information.
Office Assistant
Ferro Bar $ Cafe
2019.06 - 2020.01
- Maintained confidentiality of sensitive data in accordance with company policies.
- Ordered supplies and maintained an inventory of office equipment.
- Collected data from various sources to create accurate financial statements on a monthly basis.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Assisted in organizing events such as conferences or seminars.
- Processed incoming invoices for payment in a timely manner.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
Executive
Blaze Clan Technology Private Limited
2018.02 - 2018.11
- Handled high-volume inbound calls, directing them appropriately
- Improved office efficiency by reorganizing the filing system
- Developed equipment maintenance programs, reducing downtime and repair costs
- Managed monthly billing, invoicing, and financial data entry
- Coordinated travel and accommodation for staff and clients globally.
HR & Administration Executive
Sastakar Vaidya & Co.
2017.08 - 2018.01
- Conducted recruitment and onboarding for Chartered Accountants
- Processed attendance, leave, and salaries monthly
- Managed IT helpdesk, reimbursements, and organized team events
- Facilitated employee exit formalities and managed provident fund accounts.
Analyst - Administration
Eclerx Services Ltd.
2016.06 - 2017.07
- Organized cafeteria operations and food festivals
- Provided medical facilities and coordinated facility maintenance
- Ensured vendor compliance and executed BCP activities
- Managed procurement and agreements, improving daily processes.
Analyst
KPMG
2014.05 - 2015.04
- Conducted comprehensive pre-and-post-employment background checks
- Verified employment, character references, and identity
- Prepared and sent detailed reports to clients
- Consolidated client requirements and managed invoicing.
Education
Bachelor in Business Administration -
University Of Pune, India
01.2014
Skills
- Client Relationship Management
- Administration and Office Management
- Recruitment and HR processes
- Vendor Management and Procurement
- Financial Reporting and Invoicing
- Event Planning and Execution
- Customer Portfolio Management
- Client Services
- Customer Service
- Operations Management
- New Hire Onboarding
- New Business Development
- Problem-solving aptitude
- Multitasking
- Inventory Management
- Teamwork and Collaboration
- Staff Supervision
- Profit and revenue-generating strategies
Certification
Certification of Scrum Master, 2024
Languages
- English, Expert
- Hindi, Expert
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Client Manager
GTA Work Source
2022.07 - Current
Assistant Manager
Urban Planet
2021.07 - 2022.06
Office Assistant
Ferro Bar $ Cafe
2019.06 - 2020.01
Executive
Blaze Clan Technology Private Limited
2018.02 - 2018.11
HR & Administration Executive
Sastakar Vaidya & Co.
2017.08 - 2018.01
Analyst - Administration
Eclerx Services Ltd.
2016.06 - 2017.07
Analyst
KPMG
2014.05 - 2015.04
Bachelor in Business Administration -
University Of Pune, India
Certification of Scrum Master, 2024
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