Driven Quality Assurance professional offering dynamic understanding of manual and automated testing strategies. Highly communicative and experienced in data analysis. Eagerly collaborates with development teams to identify and resolve issues.
Solid background performing quality assurance testing in desktop, client-server, mobile and web API using manual and automation methodologies.
Extensive knowledge of IVR applications, experience with testing IVR technology.
Experienced with different Levels of Testing (User Acceptance Testing, Regression Testing, Performance Testing, Integration Testing and System Testing). Competent with Test Documentation (Requirement Traceability Matrix [RTM], Test Scenario, Test Case or Test Scripts, Test Data, Defect Report, and Test Metrics).
Expertise in Bug Reporting and Tracking using Bug tracking tool like JIRA and Confluence. Experienced with SQL to conduct Database Testing. Proficient in Programming Fundamentals (Structured Programming and Object-Oriented Programming).
Excellent communication and interpersonal skills. A quick learner, versatile, adaptable and process-oriented with high customer orientation. Willingness to take on added responsibilities to meet team goals.
Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes
Overview
8
8
years of professional experience
Work History
Quality Assurance Analyst
INTELEX TECHNOLOGIES INC
Toronto, Canada
04.2019 - Current
Create automation tests using Selenuim in C# and .NET Framework added to Github source control
Test applications based on business requirements, fulfill end-user requirements, system compliance and identify existing or potential issues
Coordinate mainstream product release, working with Jenkins CI/CD to create quality packages and interact with various stake holders.
Ensure product quality by providing valuable design feedback as well as verifying team deliverables and commitments.
Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality
Create test plans, test cases and report test results
Business Analysis knowledge using UML methodology so as to assist Product Managers in having a user friendly application
Programming Knowledge such as ASP.NET, XML and JavaScript
Worked with integrated JIRA and Confluence for bug tracking and team collaboration.
Mentored and coached team members on QA topics and strategies.
Quality Assurance Specialist
AIZAN TECHNOLOGIES INC
Toronto, Canada
05.2018 - 03.2019
Develop and review Quality Assurance standards, policies and procedures for all the functions involved with or related to the quality and testing in accordance with the company standards
Drive Quality Assurance initiatives, process improvements and testing applications
Proposed and implemented QA tools and processes into the company: bug management, automation, and test management
Analyze requirements and develop testing documentation
Examine technical documentation and performing automated testing
Design and implement application testing procedures for multiple environments
Test and modify codes to optimize software applications as per client specifications, usability, and functionality
Work closely with IT department and functional project resources to provide test leadership for identified projects
Coordinate and execute tests with project management, lines of business, vendors, and other internal departments
Support test setup, analyze defect metrics data and attend defect calls
Test behavior of IVR systems to assist callers
Test voice quality and voice recognition functionality of IVR systems
Create and verified Web services API requests, SOAP protocols
Use Web API testing tools like Postman and Swagger.
Software Engineer
Tech Mahindra Ltd.
Bangalore, Karnataka
08.2015 - 10.2017
Test stories on developed or enhanced application functionality
Functional testing in Alpha environment; Regression testing in Beta environment
Smoke testing, Unit Testing, and Production Integration Testing on the new versions released
Performance testing in production environment
To check entire application functionality of newly developed apps to find shortcomings
Develop and maintain Automation Framework customized for testing Eikon applications using Selenium
Developed SQL scripts to validate relational database tables
Prepare and track Requirement Traceability Matrix(RTM), writing test cases and reporting defects (using JIRA) which includes reviewing functional requirements, developing test strategy and test plan, design and document test cases, and execute tests
Provide root cause analysis and work with the development team and business analysts to replicate and resolve issues
Updated old code bases to modern development standards, improving functionality.
Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
Participate in Retrospective calls and Sprint Planning along with Product Owner, Developers, and other respective QA
Education
BACHELOR OF ENGINEERING - Electronics & Communication
Visveswaraya Technological University (VTU)
2015
Skills
ASPNET, XML, JavaScript
SDLC and Testing Methodologies
Web API Test Tool: Postman
Agile Methodology
Database: SQL
Defect Tracking Tool: JIRA
Microsoft Application: Word, Excel, Office, Visual Studio, PowerPoint, Visio
Financial Crime Quality Control Analyst/ Quality Assurance Analyst at Starling BankFinancial Crime Quality Control Analyst/ Quality Assurance Analyst at Starling Bank