Neha Sinha
Brampton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Federal Bank
01.2022 - 08.2022
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers through customer service and product sales.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Identified and capitalized on community business opportunities with effective networking.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Complied with established internal controls and policies.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established and checked coding procedures, monitored reports and updated internal files.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Assistant Branch Manager
Federal Bank
05.2017 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer inquiries and facilitate mortgage application process.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Reviewed credit applications for risk factors and credit worthiness.
- Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
Credit Analyst
DCB Bank
05.2014 - 12.2015
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Made decisions and recommendations about extending lines of credit.
- Performed credit reviews on corporations to assess financial conditions.
- Placed customer accounts on hold due to past due payments.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Minimized accounts receivable collections and reconciled customer billings and statements.
- Gathered loan documentation for underwriting.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Graduate Certificate - Project Management
01.2023
MBA - Rural Management
11.2014
BBA
12.2012
Skills
Client Management
Financial Analysis
Problem Solving Skills
Adaptability and Flexibility
Time Management Skills
Communication Skills
Accomplishments
- PAN India Topper in highest fee income of bank through third party affiliations for year 2021-22
- PAN India stood second in cross selling of Number of policies
- Supervised team of 10 staff members.
Certification
Pursuing CIFC from IFSE
Pursuing Project Management from Algoma University
Languages
- English
- Gujrati
- Hindi
Hobbies
Travelling
Yoga Practitioner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager - Federal Bank
01.2022 - 08.2022
Assistant Branch Manager - Federal Bank
05.2017 - 12.2021
Credit Analyst - DCB Bank
05.2014 - 12.2015
Algoma University - Graduate Certificate, Project Management
KIIT UNIVERSITY - MBA, Rural Management
Sardar Patel University - , BBA
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