Neha Shirley Paul
Kitchener,Canada
Summary
Knowledgeable with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster professional growth.
Overview
13
13
years of professional experience
Work History
District Manager
Wendy's
10.2023 - Current
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Managed revenue, process flows, operations support and customer engagement strategies.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Supervised various locations, enforcing high-quality standards of operation.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Boosted employee morale by creating a positive work environment that encouraged teamwork and professional growth opportunities.
General Manager
Wendy's
11.2022 - 09.2023
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget, forecasting, and financial reporting processes to track progress.
- Recruited, hired, and trained shift supervisors and assistant managers
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory and wastage
Shift Supervisor
Wendy's
01.2022 - 10.2022
- Monitored staff compliance ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Supervised ongoing shift operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
District Area Manager
BURGER KING
07.2019 - 11.2021
- Optimizing and overseeing operations of 8 restaurants in the area
- Ensure compliance with company's policies and operational guidelines
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed and implemented strategies to improve customer service and increase sales.
- Transformed underperforming teams into productive, profitable teams.
Restaurant General Manager
BURGER KING
02.2017 - 06.2019
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Accessing & Improving Profitability
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Managed staff hiring, training and supervision.
Assistant Restaurant Manager
BURGER KING
07.2016 - 02.2017
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Verified prepared food met standards for quality and quantity before serving to customers.
Shift Manager
BURGER KING
06.2015 - 06.2016
- Handled staff of 10-12 employees on shift
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
General Management Trainee
NOVOTEL HYDERABAD CONVENTION CENTRE
07.2014 - 03.2015
- Extensive trainings in all core departments of the hotel as well as the backend departments for better knowledge of operations
- Monthly presentations on departmental learning's
THE OBEROI
05.2012 - 09.2012
- Basic knowledge of all operational departments of the hotel
- Presentation of projects on the learning area of the department
- Maintaining log book and noting all the tasks and responsibilities done in a day
Education
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
Dehradun, Uttarakhand, India01.2014
Skills
- Leadership skills
- Recruiting and hiring
- Customer service
- Training and coaching
- Operations management
- Multi-unit management
- Decision-making
- Interpersonal communication
Industrial Exposure
The Oberoi, Gurgaon, May-2012 - Sep-2012
Basic knowledge of all operational departments of the hotel. Presentation of projects on the learning area of the department, Maintaining log book and noting all the tasks and responsibilities done in a day.
Hobbies and Interests
- Dancing
- Travelling
- Reading
Languages
English
Full Professional
Timeline
District Manager
Wendy's
10.2023 - Current
General Manager
Wendy's
11.2022 - 09.2023
Shift Supervisor
Wendy's
01.2022 - 10.2022
District Area Manager
BURGER KING
07.2019 - 11.2021
Restaurant General Manager
BURGER KING
02.2017 - 06.2019
Assistant Restaurant Manager
BURGER KING
07.2016 - 02.2017
Shift Manager
BURGER KING
06.2015 - 06.2016
General Management Trainee
NOVOTEL HYDERABAD CONVENTION CENTRE
07.2014 - 03.2015
THE OBEROI
05.2012 - 09.2012
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
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