NEHA SHARMA
Summary
Proactive and result-focused Change Manager with 7.5+ years of experience in the Software and IT Infrastructure projects. Proven track record of driving Organizational/IT Change Management programs ensuring fast adoption of change initiatives and planning release life cycles.
Overview
10
10
years of professional experience
Work History
Analyst
Tata Consultancy Services
05.2023 - 04.2024
- Developed and rolled out change management strategies for IT transformations, embedding structured frameworks and repeatable processes to enhance organizational agility.
- Spearheaded the planning and execution of a major organizational acquisition, leading implementation efforts to ensure seamless data migration and alignment of systems.
- Supervised data migration tasks using a structured playbook, ensuring consistent progress monitoring, resolving issues swiftly, and maintaining data integrity across all migration stages.
- Established a proactive change risk assessment framework, embedding risk management into the overall change management strategy to anticipate and address resistance.
- Facilitated cross-functional collaboration between stakeholders, ensuring alignment and clear communication throughout transformation initiatives.
- Developed and executed communication plans, delivering targeted updates to different stakeholder groups to ensure alignment, minimize resistance, and facilitate smooth adoption of changes.
- Evaluated the progress of change adoption by collecting and analyzing feedback, tracking performance metrics, and adjusting implementation strategies to drive successful change outcomes.
- Collaborated with process management and technical teams to produce procedure and system documentation, capturing detailed workflows for end-user understanding and system adoption.
- Managed post-implementation support framework, delivering user support and maintaining knowledge management repository to ensure smooth operations after implementation.
- Used Jira and Advanced Roadmaps to create and manage change management activities, facilitating efficient tracking of tasks, milestones, and team responsibilities throughout the project.
- Provided regular updates to leadership on change initiatives, tracking progress and highlighting key risks.
Change release manager
EXACT Payments
05.2021 - 01.2023
- Led key organizational change initiatives to support the successful adoption of new systems and processes, ensuring seamless transitions through effective stakeholder engagement, communication strategies, and change impact assessments.
- Spearheaded the creation and execution of change management strategies, incorporating detailed training plans, adoption frameworks, communication plans, and resistance mitigation tactics.
- Collaborated with cross-functional teams to clean and standardize product data during system migrations, improving accuracy, consistency, and future usability.
- Leveraged Agile practices to drive change initiatives by breaking down large transformation efforts into smaller, incremental changes, reducing risk and increasing stakeholder buy-in.
- Reviewed business challenges and worked with teams to suggest improvements that supported day-to-day operations and long-term goals.
- Provided evidence-based recommendations to senior stakeholders by analyzing adoption patterns, guiding improvements in training and enablement strategies.
- Led impact analysis sessions to understand the effects of change on people, processes, and systems, integrating risk management strategies to proactively address challenges.
- Designed and implemented reporting mechanisms to provide leadership with visibility into change progress, risk indicators, and intervention needs.
- Drove user engagement through collaborative discussions and forums, promoting dialogue and knowledge sharing around change initiatives.
- Led the creation of tailored training strategies to ensure effective user adoption of new systems and processes, with feedback loops for continuous improvement.
- Spearheaded the complete release process, overseeing all phases of release planning, coordination, deployment, and post-release support for projects.
- Worked closely with Project Managers, ensuring alignment with the project schedules. Facilitated cross-functional communication, manage dependencies, and ensure timely releases.
- Developed and maintained release documentation, including release notes, change logs, and deployment guides, ensuring clarity for stakeholders and users.
Project Engineer
WIPRO Technologies
02.2018 - 07.2019
- Led change management for technology implementations in financial services projects, ensuring compliance with regulations and smooth stakeholder alignment.
- Worked closely with senior leadership to ensure change initiatives supported the company’s goals, driving strategic and measurable outcomes.
- Coached team members and junior colleagues on OCM frameworks and tools, helping them apply best practices in real-time projects building their capability in driving change.
- Conducted risk assessments and developed mitigation plans to address potential challenges, ensuring organizational change efforts remained on track.
- Spearheaded the creation of a change impact assessment framework, identifying key areas of resistance and facilitating smoother adoption of organizational changes.
- Identified and led opportunities for process improvements and communicate plans to implement strategies to stakeholders and teams, and get approvals before they get implemented.
- Managed the creation and delivery of all necessary change management and readiness documentation.
- Provided clear guidance and easy-to-use communication templates to help all levels of the organization smoothly implement the changes.
- Prepared and executed post-project review surveys to gather user feedback on system functionality and overall project outcomes, identifying key opportunities for future improvement.
- Maintained project schedules by managing deadlines and maintaining process workflows.
Analyst
HCL Technologies
01.2014 - 01.2018
- Applied a disciplined change management approach, working with project teams and stakeholders to identify potential risks, anticipate issues and develop mitigations plans.
- Facilitated discussions in CAB meetings to evaluate the potential impact of IT changes, providing insights into risks, dependencies, and implementation readiness.
- Managed and improved standard procedures for efficient handling of changes.
- Worked with the project management group to ensure change management activities are integrated into the overall project plans and approaches.
- Collaborated with technical teams to develop and deliver training materials and user support documentation for new IT systems and processes.
- Maintained the change schedule, including Release Plans.
- Assessed and ensured customer and stakeholder impacts are properly understood and managed.
- Assigned Incidents, Service Requests and Changes to respective Service Now queue of teams.
- Participated in incident management and the preparation of incident reports, problem management and root cause analysis, and identified opportunities to improve.
Education
Bachelor’s Degree - Computer Science
Anand Engineering College
01.2013
Skills
- Technical: Jira, Confluence, Microsoft 365, Tableau, Service now
- Miscellaneous: IT Service Management, ITIL, Continual Service Improvement
- Inter-personal: Excellent communication skills, Problem-solving, Analytical, Team Leadership
Accomplishments
- ITIL4 foundation certified
- Actively pursuing CCMP certification
CORE COMPETENCIES
- Change Management
- Incident and Problem Management
- Risk Management
- Strategic Business Planning and Analysis
- Release Management
- Stakeholder Management
- Cross-functional team management
- Client Relationship Management
Timeline
Analyst
Tata Consultancy Services
05.2023 - 04.2024
Change release manager
EXACT Payments
05.2021 - 01.2023
Project Engineer
WIPRO Technologies
02.2018 - 07.2019
Analyst
HCL Technologies
01.2014 - 01.2018
Bachelor’s Degree - Computer Science
Anand Engineering College
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