Summary
Overview
Work History
Education
Skills
Timeline
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NEHA SHARMA

Niagara Falls,ON

Summary

Experienced professional equipped to deliver outstanding results. Skilled in risk assessment and client relations, ensuring optimal solutions. Strong team collaborator with focus on adaptability and effective communication. Known for reliability and achieving targets in dynamic environments. Knowledge of regulatory compliance and risk management ensures quality and reliability in all advisory services.

Overview

6
6
years of professional experience

Work History

Driver

Uber
05.2024 - Current

Technical Support Representative

Concentrix
09.2022 - 04.2023
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.

Customer Service Representative

Sitel
11.2021 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Supervisor

Italia Pizzeria
05.2020 - 10.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.


Beverage Server

Fallsview Casino Resort
01.2019 - 01.2020
  • Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Successfully upsold premium beverage options, increasing overall sales revenues.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.

Cook

Wings & Things Restaurant
09.2018 - 01.2019
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

Educational Assistant Special Needs Support

Niagara Falls
Welland, ON
05-2020

Master of Arts - Sociology

MCM DAV
Chandigarh
07-2017

Bachelor of Arts - Sociology

MCM DAV
Chandigarh
10-2015

Skills

  • Upselling
  • Customer Service
  • Problem-solving abilities
  • Multitasking
  • Time management abilities
  • Adaptability

Timeline

Driver

Uber
05.2024 - Current

Technical Support Representative

Concentrix
09.2022 - 04.2023

Customer Service Representative

Sitel
11.2021 - 08.2022

Supervisor

Italia Pizzeria
05.2020 - 10.2021

Beverage Server

Fallsview Casino Resort
01.2019 - 01.2020

Cook

Wings & Things Restaurant
09.2018 - 01.2019

Educational Assistant Special Needs Support

Niagara Falls

Master of Arts - Sociology

MCM DAV

Bachelor of Arts - Sociology

MCM DAV

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NEHA SHARMA