Neha Sharma
Delta,BC
Summary
Experienced health information management professional with over 7 years of experience in healthcare settings, including rehabilitation and long-term care. Proven track record in managing records, registration systems, and leading teams to enhance service delivery. Known for dedication to providing premium patient care and ensuring compliance with organizational and legislative requirements.
Overview
7
7
years of professional experience
Work History
Records Management & Registration Manager
ChangePain
04.2023 - Current
- Supervised records management and registration processes under the direction of the Registered Physiotherapist.
- Ensured adherence to treatment plans and maintained patient health information confidentiality.
- Developed and implemented quality improvement programs.
- Coordinated with medical and nursing staff to communicate policies and procedures.
- Conducted performance evaluations and provided coaching and mentoring to staff.
Record Management Manager
Physiatrix Rehabilitation
11.2021 - 04.2023
- Oversee day-to-day operational requirements of records management and registration services.
- Supervise staff, including resource planning, performance evaluations, and resolving disciplinary matters.
- Develop and implement policies and procedures in collaboration with the Regional Manager.
- Manage billing for ICBC, WSBC, MSP, and Extended Health.
- Enhance service delivery and lead quality assurance activities.
- Monitor operating budget and provide input into operating and capital budgets.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Records Management & Registration Lead
Michigan Medicine
08.2017 - 02.2020
- Assisted in managing records and registration systems for patients from ICU to step-down units.
- Coordinated with healthcare members, including physicians, nurses, and discharge planners.
- Developed and implemented weekend support protocols for occupational therapy.
- Conducted inventory management and administrative tasks for the department.
- Trained newly hired professionals and ensured compliance with health and safety policies.
Education
Certified - Healthcare
Ed X : Healthcare Analytics And Decision Making
07.2024
Master of Science - Kinesiology
California State University
Los Angeles01.2017
Skills
- Health Records Management
- Registration Systems
- Leadership and Team Management
- Policy Development and Implementation
- Quality Improvement Programs
- Interpersonal and Dispute-Resolution
- Effective Communication
- Microsoft Office
- Billing and Coding
- Patient Scheduling
- Patient Relations
- Leadership Qualities
- Team Management
- Problem-Solving
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Timeline
Records Management & Registration Manager
ChangePain
04.2023 - Current
Record Management Manager
Physiatrix Rehabilitation
11.2021 - 04.2023
Records Management & Registration Lead
Michigan Medicine
08.2017 - 02.2020
Certified - Healthcare
Ed X : Healthcare Analytics And Decision Making
Master of Science - Kinesiology
California State University
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<ul> <li>Executed routine clerical duties to enhance office efficiency.</li> <li>Managed student enrollment and registration, ensuring accurate documentation and verification.</li> <li>Collected school fees and issued receipts, maintaining precise financial records.</li> <li>Performed bookkeeping tasks to support comprehensive financial management.</li> <li>Distributed essential documents such as progress reports and transfer certificates.</li> <li>Maintained cumulative records for incoming and outgoing high school students.</li> <li>Administered monthly payroll for school staff, ensuring timely compensation.</li> <li>Prepared daily cash reports and handled bank deposits.</li> </ul> at St Peters School<ul> <li>Executed routine clerical duties to enhance office efficiency.</li> <li>Managed student enrollment and registration, ensuring accurate documentation and verification.</li> <li>Collected school fees and issued receipts, maintaining precise financial records.</li> <li>Performed bookkeeping tasks to support comprehensive financial management.</li> <li>Distributed essential documents such as progress reports and transfer certificates.</li> <li>Maintained cumulative records for incoming and outgoing high school students.</li> <li>Administered monthly payroll for school staff, ensuring timely compensation.</li> <li>Prepared daily cash reports and handled bank deposits.</li> </ul> at St Peters School